Sales Closing Quality Assurance Specialist

Hyatt Vacation Club at Wild Oak Ranch; San Antonio (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Hyatt Vacation Club at Wild Oak Ranch is seeking a detail-oriented QA/Closing Specialist to ensure accurate product terms and complete closing paperwork for customers. The role emphasizes adherence to company policies, collaboration with Sales, Contracts and Underwriting, and proactive customer communication.

Responsibilities include auditing materials, guiding customers through the closing process, and supporting contract creation while maintaining high ethical standards and a strong service

Qualifications

• Active Real Estate License required where mandated by law.
• Bachelor’s degree or equivalent.
• Minimum 1 year in QA/VLO, Vacation Ownership Sales, or similar sales QA role.

Responsibilities

• Present contracts and documents to customers ensuring understanding and compliance with policies.
• Develop deep understanding of closing paperwork, QA, and contract creation; apply knowledge to customer questions.
• Act as primary contact point throughout the purchase process and coordinate with Sales, Contracts, and Underwriting.
• Respond promptly to customer inquiries with tailored solutions aligned to company operations and values.
• Review closing materials before meetings to ensure accuracy and minimize delays in closing.

Skills

Interpersonal skills

Organization skills

Analytical skills

Multi-tasking

Attention to detail

Verbal and written communication

Team player

Education

Real estate license (active)

Bachelor’s degree or equivalent

QA/VLO or related experience

Job description

Hyatt Vacation Club at Wild Oak Ranch is seeking a detail-oriented QA/Closing Specialist to ensure accurate product terms and complete closing paperwork for customers. The role emphasizes adherence to company policies, collaboration with Sales, Contracts and Underwriting, and proactive customer communication.

Responsibilities include auditing materials, guiding customers through the closing process, and supporting contract creation while maintaining high ethical standards and a strong service