Real Estate Administrator

JAMM Real Estate Co.; Broadview Heights (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A dynamic real estate company in Broadview Heights is seeking a Real Estate Administrator to manage realtor, tenant, and client relationships. Responsibilities include handling all customer communications, updating MLS listings, processing commission checks, and ensuring compliance. The ideal candidate is proactive, possesses excellent communication skills, has experience in the real estate industry, and is comfortable using various software tools. Join a growing team dedicated to providing exceptional service and fostering strong community connections.

Qualifications

• Proactive and able to improve processes without instruction.
• Positive outlook on work and life.
• Experience in the real estate industry is preferred.
• Professional communication skills are required.

Responsibilities

• Manage correspondence for realtors, clients, and tenants.
• Provide customer service to retain residents and lease properties.
• Input listings to MLS and update contract statuses.
• Create rental listings in marketing platforms.
• Ensure compliance on contracts and closed deals.
• Process commission checks using BrokerSumo.
• Support website and email marketing efforts.
• Onboard new agents with necessary documentation.
• Engage rental prospects and follow up.
• Maintain office organization and supply orders.
• Manage tenant insurance documentation.

Skills

Excellent communication skills

Proactive problem-solving

Customer service orientation

Strong personal interaction skills

Knowledge in real estate

Familiarity with software (AppFolio, LeadSimple)

Tools

Dotloop

BrokerSumo

AppFolio

ShowMojo

LeadSimple CRM Software

Job description

Hello, We are JAMM Real Estate Company! Our work is our passion! We strive to create genuine connections and lifelong relationships with our clients and residents, helping them with one of the biggest parts of their life – their home! We appreciate your interest in joining our team as our Real Estate Administrator. As the Real Estate Administrator, you will be responsible for overseeing and managing Realtor, Tenant and Client relationships, ensuring exceptional service, and driving customer satisfaction for both JAMM Real Estate Company and JAMM Property Management.

What It Means To Be A Part of the JAMM Fam:

• Positively impact relationships with our Realtors, nationwide client base and residents throughout Northeast Ohio
• Cultivate clients and residents into JAMM advocates
• Support a Happy Home Lifestyle for our Residents
• Deliver exceptional customer service and go the extra mile

What You’ll Be Excited to Work On:

• Handle correspondence via phone, email, and text for both JAMM Real Estate Company and JAMM Property Management including confidential materials, in a professional and expedient manner for realtors, clients and tenants
• Provides current and prospective residents with the best possible customer service to retain residents and lease properties
• Data Entry - Input listings to the MLS, update listing information and contract status as needed, assist team with Dotloop and/or addendums
• Create and publish rental property listings in property management and marketing platforms such as AppFolio and ShowMojo to ensure accurate and timely advertising
• Ensure all agents/ associates are following procedures and ensure compliance on all contracts and closed deals
• Process commission checks via online software BrokerSumo
• Assist in website, email campaigns and social media content
• Onboard and process documents for new agents, including dues, board fees and applications through our software
• Discovers, engages, and advances each rental prospect that contacts the office main phone line or general email inbox and follows up to provide appropriate information on scheduling a showing
• Utilize various software programs including (but not limited to) Dotloop, BrokerSumo, AppFolio, ShowMojo and LeadSimple CRM Software to successfully assist with company operations
• Office Manager - order office supplies as needed; maintains office in a neat, orderly and attractive manner and fully stock materials, manage and process incoming mail
• Add and maintain insurance documentation, including tenant insurance records, within the property management system
• May perform other duties as assigned

You Are the Motivated Talent We Are Looking For If…

• You are proactive and start improving a process without being asked
• You embody a positive outlook on your work and life
• You are an excellent communicator with strong personal interaction skills
• Have experience and knowledge in the real estate industry
• You carry yourself in a professional manner when interacting with clients, prospects, tenants, vendors, owners, agents, co-workers and communicate professionally in written and oral communication
• Have the ability to work with various online softwares (Appfolio, LeadSimple, Google Drive)
• You exemplify reliability and do what you say you will do
• You want to be a part of something big! We’re seeing significant growth year over year
• You enjoy working in a fast-paced environment that allows you to use your awesome critical thinking skills and decisive judgment!