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Reed Talent Solutions; Scarborough (ME); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Professional & Personal Development

Bi-annual pay reviews

Job summary

Reed in Partnership is recruiting an Employment Adviser to support long-term unemployed participants, delivering tailored action plans and one-to-one guidance including CV writing and interview prep. You will work with local employers to create job opportunities and drive performance against KPIs.

The role offers potential flexibility with working hours and access to Reed in Partnership benefits, including development opportunities and competitive leave allowances.

Qualifications

• Coaching/mentoring experience or similar.
• Customer-facing environment experience (e.g., Customer Services, Hospitality).
• Experience in fast-paced, target-driven environment.

Responsibilities

• Manage a caseload of long-term unemployed jobseekers and create tailored action plans.
• Provide one-to-one guidance including CV writing and interview prep.
• Meet/exceed KPIs and performance targets.
• Collaborate with participants to build confidence and employability.
• Engage with local employers to identify job opportunities.

Skills

Coaching experience

Customer service experience

Performance-driven

Persuasion/influencing skills

Education

2 A-Levels or Level 3 Diploma

GCSE English (Grade B)

Job description

Who we are:

Reed in Partnership's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred and mandated to the scheme by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce.

What is the role about?

Employment Advisers are the front line of Reed in Partnership, directly contributing to our mission by supporting jobseekers (our participants), engaging with local employers, and promoting the benefits of the Restart Scheme within the local community. Our participants are the lifeblood of our business and providing them with an excellent service is at the very core of the Employment Adviser role.

Just some of your day-to-day responsibilities will include:

Taking Ownership

Meeting with and supporting a caseload of long-term unemployed jobseekers, identifying their barriers and creating tailored action plans to progress them into employment.

Delivering personalised, one-to-one guidance to our participants including CV writing, interview preparation, and skills development.

Meeting and exceeding performance targets and Key Performance Indicators (KPIs).

Working Together

Collaborating with participants to shift their mindset and build the confidence they need to find and sustain work.

Engaging with local employers to identify job opportunities.

Signposting participants to internal and external stakeholders to address specific barriers such as health, housing, or financial challenges.

Promoting the Restart Scheme within the community, raising awareness of it's benefits and impact.

Being Fair, Open, and Honest

Providing inclusive support and advice to people from all backgrounds.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

25 days annual leave (pro-rata for part time) plus statutory bank holidays

Professional & Personal Development Funds

Bi-annual pay reviews

Plus much more that can be found on our website.

The Employment Adviser role offers immense satisfaction of connecting people with the tailored support that they need to fulfil their potential. At Reed in Partnership, our values - Fair, Open & Honest, Take Ownership, and Work Together - guide everything we do. Join us in delivering services that make a real difference.

To be successful in this role, we are looking for someone with:

Ability to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities.

Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)

Experience of working in a fast paced, performance target driven environment.

Willingness to travel locally (e.g. to meet customers/employers).

A minimum of 2 A-Levels or an equivalent Level 3 Diploma.

GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.