Trainee Money & Mental Health Caseworker

Citizens Advice; Morgantown (WV); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Full training

Flexible working

Career development

Supportive team

Job summary

Citizens Advice in Kent is seeking a Trainee Money & Mental Health Project Caseworker to support people facing debt, benefits, housing and financial difficulties. You’ll receive full training and act as a trusted point of contact, building practical, holistic advice.

No prior advice experience required; you’ll grow with a structured program, work with health, social care and community partners, and help clients move toward sustainable outcomes.

Qualifications

• No prior advice experience required.
• Excellent listening and communication skills.
• Genuine desire to help people.

Responsibilities

• Complete specialist debt and benefits advice training.
• Learn how to provide advice and casework.
• Advocate with creditors, statutory agencies and support services.
• Help clients access benefits, grants and financial support.
• Build trusted relationships with people experiencing mental health challenges.
• Work collaboratively with health, social care and community partners.
• Support clients to improve their financial resilience, wellbeing and independence.
• Work alongside experienced advisers in a supportive team.
• Build a rewarding career helping people overcome debt problems and move forward with confidence.

Skills

Empathy

Communication

Teamwork

Problem-solving

Job description

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• help us campaign for changes that make things fairer for everyone
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Looking for a career where you can make a lasting impact on the lives of people facing some of the toughest challenges?

Our award-winning Money & Mental Health Project supports people experiencing mental health challenges alongside debt, benefits, housing and financial difficulties. The project’s innovative, person-centred approach was recognised with the Kent Healthwatch Recognition Award 2025 and continues to transform lives across Kent.

As a Trainee Money & Mental Health Project Caseworker, you’ll receive full training and support to develop the knowledge and practical skills needed to become a specialist adviser. As your confidence and experience grow, you will help clients by becoming a consistent and trusted point of contact, taking time to understand each client’s circumstances and providing practical support and holistic advice for as long as needed to reach a sustainable outcome.

No previous advice experience is required. We’re looking for someone who is empathetic, a great communicator and genuinely motivated to learn. Through a structured training programme, you’ll develop the knowledge and practical skills needed to become a qualified specialist adviser.

What you’ll do

• Complete specialist debt and benefits advice training
• Learn how to provide advice and casework
• Advocate with creditors, statutory agencies and support services
• Help clients access benefits, grants and financial support
• Build trusted relationships with people experiencing mental health challenges
• Work collaboratively with health, social care and community partners
• Support clients to improve their financial resilience, wellbeing and independence
• Work alongside experienced advisers in a supportive team
• Build a rewarding career helping people overcome debt problems and move forward with confidence

Why join us?

• Full training and development opportunities
• Flexible and supportive working culture
• Make a genuine difference in people’s lives
• Develop specialist skills in a growing and rewarding field
• Work for an organisation committed to improving access to justice and changing lives

If you’re looking for a meaningful role where you can learn, grow and help people when they need it most, we’d love to hear from you.