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TEC Partnership; Scarborough (ME); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Pension membership

Christmas closure days

Sick pay scheme (statutory enhance)

Maternity/ Adoption pay (enhanced)

Life Assurance Scheme

Job summary

TEC Partnership is seeking a part-time Customer Service Advisor in Scarborough to be the first point of contact for visitors and callers. You will maintain a welcoming reception, provide information, and support a range of administrative tasks to keep the college running smoothly.

The role requires strong communication and organisational skills, with Level 2 English/Maths and an Administration qualification. A proactive customer-focused approach is essential.

Qualifications

• Experience in an administrative role dealing with customers and stakeholders.
• Level 2 English and Maths (GCSE or equivalent).
• Understanding of the education sector is beneficial.

Responsibilities

• Deliver a high-quality, responsive customer service.
• Answer calls from the switchboard and direct queries.
• Provide accurate information and handle enquiries.
• Input and maintain data in college systems.
• Support front-of-house operations and reception.
• Carry out administrative tasks as required.

Skills

Customer service

Administrative support

Reception

Data entry

Communication

Education

Level 2 English and Maths

Level 2 Administration

Tools

Microsoft Office

CRM systems

Job description

19.5 hours per week

Permanent

Location: Scarborough TEC

TEC Partnership is made up of four colleges, two training providers, a 14-16 provision and a nursery, stretching from Scarborough to Skegness with a Nottingham based campus also.

At TEC Partnership we offer high‑quality education, innovative training, and life‑changing opportunities to thousands of students each year. Our student support staff are passionate about making a real difference to our learner's potential and helping them to thrive in their next steps. We are now looking for someone who shares that commitment to join us in the role of Customer Service Advisor.

About the role

The Customer Service Advisor is the first point of contact for the college, both via telephone and at reception, handling all visitor and customer enquiries. The role is key to creating a positive first impression and ensuring a welcoming, professional environment for learners, staff, and visitors.

Key Responsibilities

• Deliver a high-quality, responsive customer service
• Answering and directing calls from the switchboard and directing queries.
• Provide accurate information and effectively handle internal and external enquiries
• Input and maintain accurate data within college systems in a timely manner
• Support front-of-house operations, ensuring a professional and organised reception area
• Carry out a range of administrative and support tasks as required.

About the person

The ideal candidate for this role will have experience in an administrative role with experience of dealing with customers and a wide range of stakeholders. An understanding of the education sector and its operational environment is also very beneficial, as is excellent organisational skills.

Key Qualifications

• Level 2 (or GCSE equivalent) in English and Mathematics
• Level 2 qualification in Administration or a related field

What we offer

In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as.

• Pension Membership
• Christmas Closure Days
• Occupational sick pay scheme (higher than statute)*
• Occupational Maternity/Adoption pay (higher than statute)*
• Life Assurance Scheme and Death Grant
• 24-hour Employee Helpline – Free and confidential
• Westfield Health Medical Cash Plan – monthly payments
• UNUM Dental Cash Plan – monthly payments
• Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc

The closing date for this advert is Sunday 20th September 2026

The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers.

All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required.

Please note that all employees must have Literacy and Numeracy to at least Level 2.