Rare-Disease Patient Access Advocate

Palvella Therapeutics, Inc.; Pennsylvania; On-site; USD 70,000 - 100,000; Full time

Job summary

Palvella Therapeutics, Inc. is seeking a Patient Access Liaison to support Palvella’s Patient Support Program across a defined geography.

The PAL provides non-promotional, non-medical education and helps patients navigate insurance, prior authorizations, and financial assistance while coordinating with providers, specialty pharmacies, and internal teams. The ideal candidate has 5+ years in pharmaceutical or biotech patient services, strong reimbursement knowledge, and excellent communication.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 5 years of pharmaceutical, biotechnology, healthcare, or specialty pharmacy experience.
• Minimum 3 years of field-based Patient Services, Field Reimbursement, Account Management, or Patient Access experience.
• Rare disease, specialty pharma, or biotechnology experience required.
• Experience supporting patients through reimbursement and specialty pharmacy distribution.
• Strong understanding of commercial, Medicare, and Medicaid reimbursement processes.
• Knowledge of prior authorization, appeals, specialty pharmacy operations, and financial assistance programs.

Responsibilities

• Serve as primary patient support contact and provide non-medical education throughout the treatment journey.
• Guide patients and caregivers through insurance, treatment expectations, refills, and available support resources.
• Identify access barriers, coordinate resources, and promote adherence through proactive follow-up.
• Monitor patient progress, resolve access barriers, and communicate updates compliantly.
• Collaborate with internal stakeholders while maintaining patient confidentiality.

Skills

Relationship building

Communication skills

Organization & case management

Independent work in territory

Presentation & education

Problem solving & critical thinking

Customer service orientation

Education

Bachelor’s degree

Tools

Salesforce

Mavens

Veeva

Microsoft Office

Job description

Palvella Therapeutics, Inc. is seeking a Patient Access Liaison to support Palvella’s Patient Support Program across a defined geography.

The PAL provides non-promotional, non-medical education and helps patients navigate insurance, prior authorizations, and financial assistance while coordinating with providers, specialty pharmacies, and internal teams. The ideal candidate has 5+ years in pharmaceutical or biotech patient services, strong reimbursement knowledge, and excellent communication.