Rapid-Response Rental Tech: On-Site Repairs & Support

JAMES RIVER EQUIPMENT VIRGINIA LLC; Garner (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

HSA options

FSA options

Disability insurance

Life insurance

401(k) with employer match

Tools allowance

PPE allowance

Paid time off

Job summary

James River Equipment Virginia LLC is seeking a Rapid Response Rental Technician in Raleigh/ Garner, NC to diagnose, repair, and maintain rental equipment such as aerial lifts, forklifts, and telehandlers. You will travel to customer sites, follow safety rules, perform advanced repairs, and educate customers on proper use of equipment.

The role requires a valid driver’s license, a DOT card, and strong customer service skills.

Qualifications

• Experience as a mechanic diagnosing, maintaining, and repairing rental equipment, specifically aerial lifts, forklifts, and telehandlers.
• Valid driver’s license and ability to be insured under company policy; medical DOT card required to operate the field service truck.
• Excellent customer service and communication skills; bilingual communication preferred.

Responsibilities

• Delivers immediate advanced troubleshooting, repair, and maintenance to rental equipment to prevent downtime.
• Follows safety rules and regulations while working at customer sites, including travel to sites.
• Completes component replacements and advanced repairs (electrical, hydraulic, mechanical).
• Educates customers on proper use of equipment to prevent issues.
• Maintains records for time, parts, and supplies used; determines if replacement rental is needed.
• Coordinates with dealership rental team for billing and downtime notifications.

Skills

Rental equipment repair

Aerial lifts

Forklifts

Telehandlers

Customer service

Bilingual

Tools

DOT Card

Valid driver’s license

Job description

James River Equipment Virginia LLC is seeking a Rapid Response Rental Technician in Raleigh/ Garner, NC to diagnose, repair, and maintain rental equipment such as aerial lifts, forklifts, and telehandlers. You will travel to customer sites, follow safety rules, perform advanced repairs, and educate customers on proper use of equipment.

The role requires a valid driver’s license, a DOT card, and strong customer service skills.