Rapid Response Medical Dispatcher - 24/7 Support

911 Emergency Communications; West Newton (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

911 Emergency Communications in West Newton, MA seeks Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident details, establish priorities, and coordinate resources according to approved protocols.

Duties include receiving calls, confirming location and callback info, asking questions about patient condition, determining priority, and dispatching responders. A high school diploma and EMS dispatch certification, CPR, are commonly required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants may be recruited for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials not universal

Job description

911 Emergency Communications in West Newton, MA seeks Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident details, establish priorities, and coordinate resources according to approved protocols.

Duties include receiving calls, confirming location and callback info, asking questions about patient condition, determining priority, and dispatching responders. A high school diploma and EMS dispatch certification, CPR, are commonly required.