Emergency Medical Dispatcher: Rapid Response & Coordination

911 Emergency Communications; West Barnstable (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in West Barnstable, MA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact details, and coordinate ambulance resources while following approved protocols.

The role involves providing instructions, documenting calls, and participating in quality reviews, with training and CPR certification as common requirements.

Qualifications

• High school diploma or GED required.
• Current Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification recommended or required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Strong communication

Multitasking

Education

High school diploma or GED

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in West Barnstable, MA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact details, and coordinate ambulance resources while following approved protocols.

The role involves providing instructions, documenting calls, and participating in quality reviews, with training and CPR certification as common requirements.