24/7 Emergency Medical Dispatcher – Critical Care Dispatch

Emergency Telecommunicator Services; Newton Upper Falls (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Shift premiums

Job summary

Emergency Telecommunicator Services in Newton Upper Falls, MA, seeks skilled Emergency Medical Dispatchers to coordinate urgent medical responses with trained protocols and dispatch software. You will collect patient data, determine priorities, and guide responders through instructions as needed.

Candidates should have a high school diploma or GED and an EMS dispatcher certification; CPR may be required, while EMT/paramedic credentials are not universally mandated.

Qualifications

• High school diploma or GED required.
• Current Emergency Medical Dispatcher certification where required by the vacancy.
• CPR certification may be required.
• EMT or paramedic credentials are not universally required; check the vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Strong communication

Calm under pressure

Multitasking

Education

High school diploma or GED

Emergency Medical Dispatcher certification

Tools

EMS dispatch software

CAD system

Job description

Emergency Telecommunicator Services in Newton Upper Falls, MA, seeks skilled Emergency Medical Dispatchers to coordinate urgent medical responses with trained protocols and dispatch software. You will collect patient data, determine priorities, and guide responders through instructions as needed.

Candidates should have a high school diploma or GED and an EMS dispatcher certification; CPR may be required, while EMT/paramedic credentials are not universally mandated.