Emergency Medical Dispatcher — 24/7 Critical Response

911 Emergency Communications; Lawrence (MA); On-site; USD 42,000 - 68,000; Full time

Job summary

911 Emergency Communications in Lawrence, MA seeks an Emergency Medical Dispatcher to support urgent medical assistance. You will gather patient data, establish priorities, and coordinate EMS resources according to approved protocols.

Responsibilities include receiving calls, confirming details, asking conditional questions, and providing protocol-based instructions while coordinating responders and documenting calls for quality review.

Qualifications

• A high school diploma or equivalent is commonly required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Education

High school diploma

EMD certification

Job description

911 Emergency Communications in Lawrence, MA seeks an Emergency Medical Dispatcher to support urgent medical assistance. You will gather patient data, establish priorities, and coordinate EMS resources according to approved protocols.

Responsibilities include receiving calls, confirming details, asking conditional questions, and providing protocol-based instructions while coordinating responders and documenting calls for quality review.