Emergency Medical Dispatcher — 24/7 Critical Response

County Emergency Communications; Newton Lower Falls (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls in Newton Lower Falls, MA. You will gather patient data, establish response priorities, and coordinate EMS resources using approved protocols.

Duties include providing approved pre-arrival instructions when trained and documenting calls while supporting continuous operations with overnight and weekend shifts.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and incident details.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls in Newton Lower Falls, MA. You will gather patient data, establish response priorities, and coordinate EMS resources using approved protocols.

Duties include providing approved pre-arrival instructions when trained and documenting calls while supporting continuous operations with overnight and weekend shifts.