Emergency Medical Dispatcher — 24/7 Critical Response

County Emergency Communications; Westwood (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Continuing education

Paid time off

Job summary

County Emergency Communications in Westwood, MA is seeking Emergency Medical Dispatchers to support urgent medical requests. Duties include gathering patient and incident details, establishing priorities, and coordinating EMS resources in a fast-paced environment.

Applicants should be prepared for overnight shifts, weekends, and overtime; certification requirements vary by vacancy and agency. Strong communication and adherence to protocols are essential.

Qualifications

• High school diploma or equivalent
• CPR certification may be required
• EMD certification may be required depending on vacancy

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

High school diploma

CPR certification

EMD certification

Education

High school diploma

Tools

Emergency dispatch software

Job description

County Emergency Communications in Westwood, MA is seeking Emergency Medical Dispatchers to support urgent medical requests. Duties include gathering patient and incident details, establishing priorities, and coordinating EMS resources in a fast-paced environment.

Applicants should be prepared for overnight shifts, weekends, and overtime; certification requirements vary by vacancy and agency. Strong communication and adherence to protocols are essential.