Rapid Response Customer Care Specialist

Citizens; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

A leading financial institution is seeking an Immediate Customer Response Advocate in Pittsburgh. This role involves providing exceptional customer service by managing inbound calls and resolving issues with empathy. The ideal candidate should possess strong problem-solving skills, excellent communication skills, and the ability to work independently. Join a collaborative culture that emphasizes customer care and community support.

Responsibilities

• Handle inbound calls from frontline colleagues to answer questions.
• Provide personalized customer service focusing on retention.
• Develop and maintain problem resolution processes.

Skills

De-escalation skills with a focus on empathy

Excellent problem resolution skills

Excellent verbal and written communication skills

Superior active listening skills

Ability to work independently in a fast-paced environment

Ability to learn and apply new concepts quickly

Ability to apply creative thinking to resolving customer issues

Tools

Customer Care system

Microsoft Office products

Job description

A leading financial institution is seeking an Immediate Customer Response Advocate in Pittsburgh. This role involves providing exceptional customer service by managing inbound calls and resolving issues with empathy. The ideal candidate should possess strong problem-solving skills, excellent communication skills, and the ability to work independently. Join a collaborative culture that emphasizes customer care and community support.