Onsite Banking Customer Support Specialist

Umanist NA; Pittsburgh (Allegheny County); On-site; USD 27,552 - 34,440; Full time

Job summary

A prominent banking service provider in Pittsburgh is seeking a Call Center Representative for a full-time position. The ideal candidate must be able to manage high call volumes, provide exceptional customer service, and possess excellent communication skills. Responsibilities involve managing customer inquiries, promoting banking products, and supporting online services. A high school diploma or GED is required, alongside 3+ years of experience in a high-volume call center environment. Successful candidates will work on-site and may need to work rotating weekends.

Qualifications

• 3+ years in a high volume (100+ calls), inbound Call Center/Contact Center OR College degree in lieu of experience.

Responsibilities

• Respond to a high volume of incoming telephone calls related to customer service requests.
• Quickly identify the customer’s needs and determine the best solution.
• Promotes bank products and services by properly identifying the customer’s needs.
• Perform tasks including refund requests and dispute handling.
• Provide basic troubleshooting support for online banking products.
• Support branch operations and engage with customers.
• Build sustainable relationships by displaying exceptional customer service.

Skills

Excellent communication skills

Excellent customer service skills

Detail oriented

Ability to work and multi-task in a fast-paced environment

Ability to use general office equipment

Ability to use a personal computer and job-related software (MS Word, Excel, Outlook)

Education

High School Diploma or GED, college a plus

Tools

CRM software

Workday

Relationship management software

Softphone/Mitel

Job description

A prominent banking service provider in Pittsburgh is seeking a Call Center Representative for a full-time position. The ideal candidate must be able to manage high call volumes, provide exceptional customer service, and possess excellent communication skills. Responsibilities involve managing customer inquiries, promoting banking products, and supporting online services. A high school diploma or GED is required, alongside 3+ years of experience in a high-volume call center environment. Successful candidates will work on-site and may need to work rotating weekends.