Senior Order Fulfillment Lead

Trident Seafoods Corporation; Seattle (WA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

10 paid holidays per year

Parental leave

Commuter programs

Job summary

Trident Seafoods Corporation is hiring a Senior Order Services Specialist to manage end-to-end order services and fulfillment for manual customer sales orders at our Seattle site. You’ll partner with Sales, Planning, and Logistics to ensure timely, accurate processing and robust reporting.

Responsibilities include resolving order blocks, maintaining data integrity, and monitoring key fulfillment metrics to drive improvements.

Qualifications

• Minimum 3 years in sales support, order fulfillment, customer experience or related field.
• Bachelor’s degree in business, finance, supply chain, or equivalent.
• Experience in order management is preferred.

Responsibilities

• Execute end-to-end order services and fulfillment activities to meet SLAs.
• Resolve order blocks and system exceptions to minimize disruptions.
• Coordinate with Sales, Planning, Customer Experience and Logistics.
• Maintain accurate rejection logic and fulfillments data for reporting.
• Monitor fill rate, order status and provide stakeholder visibility.
• Support escalation resolution for complex order scenarios.

Skills

Order fulfillment

Sales support

Customer experience

Communication

Education

Bachelor’s degree in business

Bachelor’s degree in finance

Supply chain

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Office

Job description

Trident Seafoods Corporation is hiring a Senior Order Services Specialist to manage end-to-end order services and fulfillment for manual customer sales orders at our Seattle site. You’ll partner with Sales, Planning, and Logistics to ensure timely, accurate processing and robust reporting.

Responsibilities include resolving order blocks, maintaining data integrity, and monitoring key fulfillment metrics to drive improvements.