Rapid-Growth SMB Account Manager

Ivo; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Equity ownership

Comprehensive benefits

401(k) Retirement Plan

Early-stage impact

Job summary

Ivo is seeking an SMB Account Manager to own and grow a high-volume portfolio of 200+ SMB accounts in a fast-moving environment. You will drive expansion, adoption, and renewals at scale, partnering with a dedicated CSM to run webinars and campaigns that surface expansion opportunities.

You will manage renewals end-to-end, maintain accurate CRM data, and build strong cross-functional relationships with Sales, Legal, Marketing, and Product to overcome challenges and grow the business.

Qualifications

• 2–4 years in SaaS account management, sales, or quota-carrying customer success — with something real to show for it.
• Track record of hitting quota through new product sales, upgrades, and expansion motions, not just renewals.
• Competitive and creative in finding ways to win, even when the path isn't obvious.
• Strong discovery and demo skills with multi-stakeholder workflows.
• Commercial relationship building and durable partnerships with customers.

Responsibilities

• Own and grow a portfolio of 200+ SMB accounts, hitting revenue targets through renewals, upsells, and new product expansion.
• Partner with a dedicated CSM to run webinars, campaigns, and proactive outreach that drive adoption and surface expansion opportunities.
• Run tight, proactive renewal cycles that close on time and protect revenue.
• Maintain accurate forecasts and clean CRM data in partnership with your manager and RevOps.
• Build multi-stakeholder relationships through consultative discovery and regular engagement both remote and in-person.
• Navigate procurement and contract execution end-to-end, owning the commercial conversation from open to close.
• Work cross-functionally with Sales, Legal, Marketing, and Product to solve complex customer challenges that drive expansion and product adoption.
• Bring an entrepreneurial mindset to your portfolio, know your customers' business well enough to know where Ivo should be.

Skills

SaaS sales

Quota carrying

Discovery & demos

Account management

Tools

CRM software

Job description

Ivo is seeking an SMB Account Manager to own and grow a high-volume portfolio of 200+ SMB accounts in a fast-moving environment. You will drive expansion, adoption, and renewals at scale, partnering with a dedicated CSM to run webinars and campaigns that surface expansion opportunities.

You will manage renewals end-to-end, maintain accurate CRM data, and build strong cross-functional relationships with Sales, Legal, Marketing, and Product to overcome challenges and grow the business.