Growth SMB Account Manager | Equity & Early-Stage Impact

Icehouseventures; San Francisco (CA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity ownership

Health coverage

401(k) Retirement Plan

HSA/FSA access

Job summary

Ivo is seeking an SMB Account Manager to own and grow a portfolio of 200+ SMB accounts, driving renewals, expansions, and product adoption at scale. You'll work closely with a dedicated Customer Success Manager to run webinars and campaigns, build playbooks, and surface expansion opportunities, while navigating contracts end-to-end in a fast-moving, entrepreneurial environment.

Ideal candidates bring 2–4 years in SaaS account management with a proven quota-carrier mindset, strong discovery

Qualifications

• 2–4 years in SaaS account management, sales, or quota-carrying customer success — with something real to show for it.
• Track record of hitting quota through new product sales, upgrades, and expansion motions, not just renewals.
• Competitive and creative. You find ways to win, especially when the path isn't obvious.
• Strong discovery and demo skills, able to run a structured consultative process with multiple stakeholders.
• Commercial relationship builder. You've built durable partnerships with customers and know how to grow them.
• Curious about the legal industry and excited by how technology is changing the way companies manage risk and agreements.
• Clear, confident communicator with strong instincts for people and able to build trust inside and outside the company.
• Highly organized and self-motivated, strong follow-through on commitments, big and small.
• High integrity, here to build something great for the long term.
• Prior early stage or scale-up experience where you built the process from scratch.

Responsibilities

• Own and grow a portfolio of 200+ SMB accounts, hitting revenue targets through contract renewals, upsells, and new product expansion.
• Partner with a dedicated CSM to run scaled engagement motions: webinars, campaigns, and proactive outreach that drive adoption and surface expansion opportunities.
• Run tight, proactive renewal cycles that close on time and protect revenue.
• Maintain accurate forecasts and clean CRM data in partnership with your manager and RevOps.
• Build multi-stakeholder relationships through consultative discovery and regular engagement both remote and in-person.
• Navigate procurement and contract execution end-to-end, owning the commercial conversation from open to close.
• Work cross-functionally with Sales, Legal, Marketing, and Product to solve complex customer challenges that drive expansion and product adoption.
• Bring an entrepreneurial mindset to your portfolio, know your customers' business well enough to know where Ivo should be, and drive adoption in the workflows that matter most to them.

Skills

SaaS account management

Quota carrying

Discovery & demos

Cross-functional collaboration

Contract negotiation

Job description

Ivo is seeking an SMB Account Manager to own and grow a portfolio of 200+ SMB accounts, driving renewals, expansions, and product adoption at scale. You'll work closely with a dedicated Customer Success Manager to run webinars and campaigns, build playbooks, and surface expansion opportunities, while navigating contracts end-to-end in a fast-moving, entrepreneurial environment.

Ideal candidates bring 2–4 years in SaaS account management with a proven quota-carrier mindset, strong discovery