Growth-Savvy SMB Account Manager

OneCloud Corporation; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Generous paid time off

Professional development opportunities

Retirement plan

Job summary

OneCloud Corporation is seeking an Account Manager in Charlotte, NC to own a portfolio of up to 400 SMB client accounts. You will focus on retaining and expanding revenue through outbound activities—phone, email, and video—serving as the main point of contact for customers.

You will travel occasionally for on-site meetings and events, building consultative selling skills and growing into a trusted advisor for your customers.

Qualifications

• Experience in sales or account management; telecom or related field preferred.
• Strong interpersonal skills and ability to build lasting customer relationships.
• Developing consultative selling and negotiation skills within a structured process.
• Good written and verbal communication skills.

Responsibilities

• Maintain regular contact with up to 400 SMB accounts to drive retention and growth.
• Conduct regular account reviews and coordinate product demonstrations to support growth and renewals.
• Manage discovery, quoting, pricing, and contract execution following company guidelines.
• Identify upsell opportunities and re-engage dormant accounts; respond to inquiries.
• Log customer interactions, sales activities, and opportunities in Zoho CRM for reporting.

Skills

Relationship building

Outbound sales

CRM proficiency

Negotiation

Communication skills

Tools

CRM software

Microsoft Office

Job description

OneCloud Corporation is seeking an Account Manager in Charlotte, NC to own a portfolio of up to 400 SMB client accounts. You will focus on retaining and expanding revenue through outbound activities—phone, email, and video—serving as the main point of contact for customers.

You will travel occasionally for on-site meetings and events, building consultative selling skills and growing into a trusted advisor for your customers.