Ramp & Passenger Services Leader

Trego Dugan Aviation Of Grand Island Inc; Warwick (RI); On-site; USD 60,000 - 65,000; Full time

Job summary

Trego Dugan Aviation Of Grand Island Inc in Warwick, RI is seeking a Duty Manager to oversee Ramp and Passenger operations, direct staff, and ensure safety, security, and quality standards. This full-time role requires cross‑functional leadership, shift flexibility including weekends, and hands-on supervision of Ground Operations Agents and Customer Service Agents.

Responsibilities include staffing planning, training, coordinating with TSA/FAA regulations, maintaining equipment readiness, and

Qualifications

• Two to five years previous management/specialist supervisory experience in field service duties.
• Ability to read, write, fluently speak and understand the English language.
• Familiarity with personal computer software helpful.
• Must be able to read, analyze, and interpret airline policy and procedures manuals.

Responsibilities

• Plans, organizes, directs, and participates in Ramp/Ground and Customer Service operations for contracted flights and charter aircraft.
• Directs and trains Ground Operations Agents and Customer Service Agents; maintains training records.
• Coordinates policy implementation and ensures compliance with FAA and TSA regulations.
• Prepares verbal and written reports related to ground service activities and staffing.

Skills

Staff supervision

Ramp operations knowledge

Customer service

Safety regulations

Communication skills

Flexibility

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

Trego Dugan Aviation Of Grand Island Inc in Warwick, RI is seeking a Duty Manager to oversee Ramp and Passenger operations, direct staff, and ensure safety, security, and quality standards. This full-time role requires cross‑functional leadership, shift flexibility including weekends, and hands-on supervision of Ground Operations Agents and Customer Service Agents.

Responsibilities include staffing planning, training, coordinating with TSA/FAA regulations, maintaining equipment readiness, and