Lead Passenger Service Agent - Aviation Ops & Training

Trego Dugan Aviation Of Grand Island Inc

Warwick (RI)

On-site

USD 23,000 - 26,000

Full time

4 days ago

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Job summary

Trego Dugan Aviation Of Grand Island Inc in Warwick, RI seeks a Lead Customer Service Agent to oversee airline product operations and supervise Customer Service Agents, ensuring safety, quality and compliance while delivering excellent customer service. You will train staff, schedule OJT, prepare reports, resolve passenger issues, and coordinate with TSA and air carrier partners.

Must have aviation experience and the ability to obtain a SIDA badge, with a flexible schedule including nights,

Qualifications

Requires 1 year of experience in the aviation industry.
Must be able to obtain a SIDA badge.
Flexible schedule including nights, weekends and holidays.
Will supervise and train Customer Service Agents.
Work involves coordinating with TSA and air carrier partners.

Responsibilities

Oversee Customer Service operations for flights and charters.
Direct and train assigned Customer Service Agents; maintain training records.
Schedule On the Job Training (OJT) and record keeping.
Prepare weekly deposits and daily sales reports; generate other required reports.
Troubleshoot customer and agent issues with short and long term solutions.
Coordinate with air carrier personnel and TSA as required.
Maintain safety, quality, and compliance with FAA/TSA rules.