Airline Passenger Experience Specialist

Trego Dugan Aviation Of Grand Island Inc; Warwick (RI); On-site; USD 19,000 - 27,000; Full time

Job summary

Trego Dugan Aviation Of Grand Island Inc in Warwick, RI is seeking a Passenger Service Agent to greet passengers and provide exceptional service from ticketing to boarding. You will handle baggage, seating, and special assistance while maintaining strict safety and regulatory compliance.

The role requires flexibility to work evenings, nights, weekends, and holidays in a fast-paced airport environment. Training and opportunities for growth are offered.

Qualifications

• Must be able to read, write, and communicate effectively in English.
• Ability to work calmly and efficiently under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Must present a well-groomed, professional appearance at all times.
• Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Must be able to fulfill the requirements to obtain a SIDA badge.

Responsibilities

• Process tickets, check baggage, monitor carry-ons, and assign seats.
• Provide information on arrivals/departures, boarding procedures, and seating.
• Handle denied boarding and issue vouchers as needed.
• Comply with FAA, airline, and airport regulations at all times.
• Assist customers with special needs during boarding.
• Transport wheelchair passengers between counter, gates, and baggage service areas.
• Operate jet bridges, ADA ramps, and portable stairs for boarding.
• Report safety hazards to supervisor.
• Other duties as assigned by management.

Skills

English proficiency

Effective communication

Ability to work under pressure

Shift flexibility

Tools

Sabre

Amadeus

Job description

Trego Dugan Aviation Of Grand Island Inc in Warwick, RI is seeking a Passenger Service Agent to greet passengers and provide exceptional service from ticketing to boarding. You will handle baggage, seating, and special assistance while maintaining strict safety and regulatory compliance.

The role requires flexibility to work evenings, nights, weekends, and holidays in a fast-paced airport environment. Training and opportunities for growth are offered.