Railcar Fleet Account Manager — Cost & Customer Excellence

Trinity Industries, Inc.; Texas; On-site; USD 65,000 - 90,000; Full time

Job summary

Trinity Industries in Dallas, TX is seeking an Account Manager to oversee leased railcar fleets, coordinate repairs, manage costs, and ensure exceptional customer service from order to resolution. You will audit invoices, partner with repair shops, and drive cross-functional collaboration to reduce total cost of ownership while maintaining throughput.

Strong data-driven communication and relationship management are essential to deliver best-in-class results for customers and operations.

Qualifications

• 5+ years of railcar repair experience and customer-facing roles.
• Ability to analyze data to drive cost improvements and tell the story to stakeholders.
• Strong communication and interpersonal skills to manage relationships across a matrixed organization.

Responsibilities

• Oversee assigned leased railcar fleets, manage repairs, costs, and compliance while ensuring seamless customer service from order delivery to issue resolution.
• Audit invoices and estimates, coordinate with repair shops, and drive cross-functional collaboration to optimize performance and reduce costs.
• Partner with internal and external stakeholders to deliver best-in-class outcomes and manage all aspects of the customer experience.

Skills

Railcar repair experience

Customer relationship management

Data analysis

Negotiation

Communication

Cross-functional collaboration

Problem solving

Job description

Trinity Industries in Dallas, TX is seeking an Account Manager to oversee leased railcar fleets, coordinate repairs, manage costs, and ensure exceptional customer service from order to resolution. You will audit invoices, partner with repair shops, and drive cross-functional collaboration to reduce total cost of ownership while maintaining throughput.

Strong data-driven communication and relationship management are essential to deliver best-in-class results for customers and operations.