Railcar Fleet & Repairs Operations Manager

Trinity Industries; Dallas (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Trinity Industries in Dallas, TX is seeking an Account Manager to oversee leased railcar fleets, manage repairs, costs and compliance, and ensure seamless customer service from order delivery to issue resolution.

You’ll audit invoices, coordinate with repair shops, and drive cross-functional collaboration to optimize performance and reduce costs. Strong data analytics and communication skills are essential to deliver best-in-class outcomes for customers and operations.

Qualifications

• 5+ years of Railcar repair experience required.
• Excellent communication and interpersonal skills for managing relationships with customers and across a matrixed organization.
• Strong process focus, data analytics, problem solving, organization, time management, and prioritization skills.
• Negotiation and dispute resolution.
• Customer-centric communication and expectation management.
• Results orientation and accountability.

Responsibilities

• Oversee assigned leased railcar fleets, manage repairs, costs, and compliance while ensuring seamless customer service from order delivery to issue resolution.
• Audit invoices and estimates, coordinate with repair shops, and drive cross-functional collaboration to reduce costs.
• Leverage data-driven insights and strong communication to deliver best-in-class outcomes for customers and operations.
• Prepare and issue repair instructions to vendor shops.
• Act as a liaison and resolve issues between repair shops, customers, engineering, accounting, and other internal groups.
• Analyze shop repair estimates and invoices for accuracy and potential cost savings; approve repairs using data tools to decrease fleet cost of ownership while maintaining throughput.
• Monitor shop performance on cost, turnaround time, on-time delivery, document accuracy, and customer service; drive corrective action plans where needed.
• Partner with internal and external stakeholders to deliver best-in-class outcomes.
• Manage all aspects of the customer experience for an assigned set of customers.
• Manage daily customer service requests and execute order delivery requirements.
• Handle inquiries regarding projects, change orders, and invoice accuracy; manage issue resolution across functions and levels of the organization.
• Coordinate project management activities including change analysis, order reviews, specification reviews, shop calls, railcar schedule coordination, customer calls.

Skills

Railcar repair

Customer relationship management

Data analysis

Negotiation

Cross-functional collaboration

Job description

Trinity Industries in Dallas, TX is seeking an Account Manager to oversee leased railcar fleets, manage repairs, costs and compliance, and ensure seamless customer service from order delivery to issue resolution.

You’ll audit invoices, coordinate with repair shops, and drive cross-functional collaboration to optimize performance and reduce costs. Strong data analytics and communication skills are essential to deliver best-in-class outcomes for customers and operations.