Senior Analyst, Customer Operations — End to End Delivery

Trinity Industries, Inc.; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

TrinityRail in Dallas, TX seeks a Sr. Analyst, Customer Operations to own the full order lifecycle from proposal to asset placement on rent. You will support Account Managers, drive operational excellence, and act as escalation authority across departments to keep orders moving.

The role emphasizes process improvement, data-driven decision making, and collaboration with maintenance facilities and vendors in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Finance, Supply Chain, Operations Management or related field.
• 8+ years of experience managing and coordinating business operations.
• 3+ years of experience leading teams or cross-functional initiatives.
• Experience in railcar leasing, fleet maintenance, or rail operations preferred.

Responsibilities

• Own the complete order lifecycle from proposal signature through asset placement on rent.
• Lead the Customer Dispute process and ensure timely resolution of credit requests.
• Conduct and oversee monthly abatement audit for accuracy and alignment with lease terms.
• Assist, train, and develop Account Managers across order delivery and related functions.
• Own and report KPIs including Turn Time, On Time Delivery, Customer Satisfaction, and Employee Engagement.

Skills

Qlik Sense

Databricks

Excel

Data analysis

Cross-functional leadership

Customer-facing communication

Project management

Analytical mindset

Escalation instincts

Education

Bachelor's degree in Business/Finance

MBA, CMA, or MS preferred

Tools

Qlik Sense

Databricks

Job description

TrinityRail in Dallas, TX seeks a Sr. Analyst, Customer Operations to own the full order lifecycle from proposal to asset placement on rent. You will support Account Managers, drive operational excellence, and act as escalation authority across departments to keep orders moving.

The role emphasizes process improvement, data-driven decision making, and collaboration with maintenance facilities and vendors in a fast-paced environment.