Account Manager

Trinity Industries; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Trinity Industries in Dallas, TX seeks an Account Manager to oversee leased railcar fleets, manage repairs, costs, and client relations from order to resolution. The role emphasizes data-driven insights and cross-functional collaboration with engineering, accounting, and shops.

You will audit invoices, coordinate with repair shops, and drive cost ownership while maintaining service excellence for customers and operations alike.

Qualifications

• Railcar repair experience required.
• Strong communication with customers and teams.
• Data analytics and cost-optimization skills.

Responsibilities

• Oversee leased railcar fleets, manage repairs, costs, and compliance.
• Audit invoices and estimates; coordinate with repair shops.
• Drive cross-functional collaboration to optimize performance.
• Use data tools to reduce fleet cost of ownership.
• Ensure seamless customer service from order delivery to issue resolution.
• Coordinate change analysis, order reviews, and schedule coordination.

Skills

Railcar repair

Customer management

Data analytics

Negotiation

Process orientation

Job description

Job Description - Account Manager (2600910)

Job Description

Account Manager - ( 2600910 )

Description

Trinity Industries is seeking an Account Manager for our Dallas, TX Headquarters. This position combines fleet repair management with customer experience management.

Join our team today and be a part of Delivering Goods for the Good of All!

What You’ll Do

You will oversee assigned leased railcar fleets, manage repairs, costs, and compliance while ensure seamless customer service from order delivery to issue resolution. Responsibilities include auditing invoices and estimates, coordinating with repair shops, and driving cross-functional collaboration to optimize performance and reduce costs. The ideal candidate leverages data-driven insights and strong communication skills to deliver best-in-class results for both customers and operations.

• Prepare and issue repair instructions so vendor shops know what work is needed on a railcar, using established processes and procedures.
• Act as a liaison and resolve issues between repair shops, customers, engineering, accounting, and other internal groups.
• Analyze shop repair estimates and invoices for accuracy and potential cost savings; approve repairs using data tools to decrease fleet cost of ownership while maintaining throughput.
• Monitor shop performance on cost, turnaround time, on-time delivery, document accuracy, and customer service; drive corrective action plans where needed.
• Partner with internal and external stakeholders (Engineering, Portfolio/Fleet, Accounting, Shops, Customers, Sales) to deliver best-in-class outcomes.
• Manage all aspects of the customer experience for an assigned set of customers.
• Manage daily customer service requests and execute order delivery requirements.
• Handle inquiries regarding projects, change orders, and invoice accuracy; manage issue resolution across functions and levels of the organization.
• Coordinate project management activities including change analysis, order reviews, specification reviews, shop calls, railcar schedule coordination, customer calls.

Performance Metrics (KPI Targets)

• Resolve customer service requests within department cycle time requirements.
• Maintain timely, accurate communication with customers.
• Reduce cost of ownership through repair approval discipline and shop performance management.
• Improve shop performance: cost variance, TAT (turnaround time), OTIF (on-time, in-full), documentation accuracy.
• Drive consistency in invoice accuracy and cost ownership across contracts.

Qualifications

What You’ll Need:

REQUIRED Qualifications:

• 5+ years of Railcar repair experience required
• Excellent communication and interpersonal skills for managing relationships with customers and across a matrixed organization.
• Strong process focus, data analytics, problem solving, organization, time management, and prioritization skills.
• Negotiation and dispute resolution.
• Customer-centric communication and expectation management.
• Results orientation and accountability.

PREFERRED Qualifications:

• Experience with railcar lifecycle, compliance projects, and termination workflows (begin/end charge, spec gathering, termination readiness).
• Demonstrated success in shop/vendor management and cross-functional project execution.
• Proven ability to interpret contract language and assign cost ownership.
• Stakeholder management & cross-functional collaboration