Account Manager

Trinity Structural Towers; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Trinity Industries, Inc. seeks an Account Manager at its Dallas, TX headquarters to combine fleet repair management with customer experience oversight.

You will oversee leased railcar fleets, manage repairs, costs, and compliance, ensuring exceptional service from order delivery to issue resolution. In this role you will audit invoices, coordinate with repair shops, and collaborate across Engineering, Portfolio/Fleet, Accounting, Shops, Customers, and Sales to optimize performance and reduce

Qualifications

• 5+ years of railcar repair experience required.
• Excellent communication and interpersonal skills for managing relationships with customers and across a matrixed organization.
• Strong process focus, data analytics, problem solving, organization, time management, and prioritization skills.

Responsibilities

• Oversee assigned leased railcar fleets, manage repairs, costs, and compliance while ensuring seamless customer service from order delivery to issue resolution.
• Audit invoices and estimates, coordinate with repair shops, and drive cross-functional collaboration to optimize performance and reduce costs.
• Leverage data-driven insights and strong communication to deliver best-in-class results for customers and operations.
• Prepare and issue repair instructions to vendors; act as liaison between shops, customers, engineering, accounting, and internal groups.
• Analyze shop repair estimates and invoices for accuracy and cost savings; approve repairs using data tools to decrease fleet cost of ownership.

Skills

Railcar repair experience

Communication skills

Data analytics

Negotiation

Customer-centric mindset

Job description

Delivering Goods For The Good Of All - TrinityRail

While _TrinityRail_ has built one of the broadest and deepest railcar platforms in the world, it’s what’s inside our cars that counts. We are proud to manufacture, maintain, and manage the railcars that deliver the indispensable goods that keep our lives, and our economy, rolling. “Delivering Goods For The Good Of All” is why we proudly come to work each day, and this is why our company exists. This is our purpose._TrinityRail_ provides- Railcar Manufacturing: https://www.trinityrail.com/products/- Railcar Leasing Solutions: https://www.trinityrail.com/leasing/- Railcar Maintenance & Parts: https://www.trinityrail.com/maintenance/- Fleet Management Services: https://www.trinityrail.com/fleet-management/For more information, visit us at trinityrail.com.Learn more about Trinsight: https://www.trinityrail.com/trinsight/Trinsight is _TrinityRail_ 's cloud-based platform purpose-built to bring your fleet into focus, allowing you to transform and streamline your supply chain with real-time tracking, analysis and management features that modern logistics demandsVideo tranFor decades, _TrinityRail_ has been delivering the goods that keep North America moving. A humble promise to transport the everyday things that make everybody's lives better. It's our commitment to being stewards of the supply chain connecting companies with customers. People with products and Delivering Goods for the Good of All. While we've built one of the broadest and deepest railcar platforms in the world, to us it's what's on the inside that counts. And the purpose these products serve for you like grain the secret ingredient for making memories, or gravel that paves the way for a getaway, fuel to power the road trip of a lifetime, cars that transport us to exciting new places, and essential chemicals that purify our water food and promote a healthy way of life. Indispensable goods that truly move us and keep our lives, and our economy rolling. TrinityRail is proud to

Trinity Industries is seeking an Account Manager for our Dallas, TX Headquarters. This position combines fleet repair management with customer experience management.

Join our team today and be a part of Delivering Goods for the Good of All!

What You’ll Do

You will oversee assigned leased railcar fleets, manage repairs, costs, and compliance while ensure seamless customer service from order delivery to issue resolution. Responsibilities include auditing invoices and estimates, coordinating with repair shops, and driving cross-functional collaboration to optimize performance and reduce costs. The ideal candidate leverages data-driven insights and strong communication skills to deliver best-in-class results for both customers and operations.

• Prepare and issue repair instructions so vendor shops know what work is needed on a railcar, using established processes and procedures.
• Act as a liaison and resolve issues between repair shops, customers, engineering, accounting, and other internal groups.
• Analyze shop repair estimates and invoices for accuracy and potential cost savings; approve repairs using data tools to decrease fleet cost of ownership while maintaining throughput.
• Monitor shop performance on cost, turnaround time, on-time delivery, document accuracy, and customer service; drive corrective action plans where needed.
• Partner with internal and external stakeholders (Engineering, Portfolio/Fleet, Accounting, Shops, Customers, Sales) to deliver best-in-class outcomes.
• Manage all aspects of the customer experience for an assigned set of customers.
• Manage daily customer service requests and execute order delivery requirements.
• Handle inquiries regarding projects, change orders, and invoice accuracy; manage issue resolution across functions and levels of the organization.
• Coordinate project management activities including change analysis, order reviews, specification reviews, shop calls, railcar schedule coordination, customer calls.

Performance Metrics (KPI Targets)

• Resolve customer service requests within department cycle time requirements.
• Maintain timely, accurate communication with customers.
• Reduce cost of ownership through repair approval discipline and shop performance management.
• Improve shop performance: cost variance, TAT (turnaround time), OTIF (on-time, in-full), documentation accuracy.
• Drive consistency in invoice accuracy and cost ownership across contracts.

What You'll Need:

REQUIRED Qualifications:

• 5+ years of Railcar repair experience required
• Excellent communication and interpersonal skills for managing relationships with customers and across a matrixed organization.
• Strong process focus, data analytics, problem solving, organization, time management, and prioritization skills.
• Negotiation and dispute resolution.
• Customer-centric communication and expectation management.
• Results orientation and accountability.

PREFERRED Qualifications:

• Experience with railcar lifecycle, compliance projects, and termination workflows (begin/end charge, spec gathering, termination readiness).
• Demonstrated success in shop/vendor management and cross-functional project execution.
• Proven ability to interpret contract language and assign cost ownership.
• Stakeholder management & cross-functional collaboration

EOE

Trinity Industries, Inc., and its subsidiary or affiliated companies (hereinafter “Trinity”) are committed to equal employment opportunity. It is our policy to consider candidates for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, or veteran status.

View the following posters by clicking the links below:

Trinity participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

View the following poster by clicking the link below:

Trinity is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] . This email address should only be used for accommodations and not general inquiries or resume submittals.

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