Rail Service & AAR Billing Specialist

EMS Management; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

EMS Management in Houston is seeking a Rail Service and AAR Billing Coordinator to support the team in delivering railcar maintenance and cleaning services. You will prepare and submit railcar repair invoices and ensure strict compliance with AAR rules and M1003 standards.

This role coordinates with operations, customers, and third-party vendors to confirm scope of work, track statuses, manage pricing accuracy, and resolve billing discrepancies, while generating daily and monthly reports to

Qualifications

• Experience in customer service or coordination roles, preferably in rail.
• In-depth knowledge of AAR billing rules and M1003 standards is preferred.
• Strong analytical skills with attention to financial and regulatory documentation.
• Proficiency in railcar billing systems (e.g., Railcar RX).
• Excellent written and verbal communication for cross-functional interaction.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Assist in responding to customers and providing timely updates on railcars undergoing maintenance and cleaning.
• Coordinate with operations to ensure scope of work and customer expectations are met.
• Record enroute notifications to ensure information is available for prompt service upon arrival.
• Maintain system updates with accurate car status and coordinate notation with third-party personnel.
• Manage railcar parts inventory, coordinate material ordering, and communicates lead times and ETA.
• Develop or revise services with management and participate in customer calls, visits, and audits.
• Generate daily, weekly, and monthly railcar status reports using internal systems.
• Maintain QA documentation for completed cars.

Skills

Customer service

Coordination

Analytical skills

Attention to detail

Communication skills

Independent worker

Multitasking

Education

High school diploma

Some college

Tools

Railcar RX

Billing systems

Job description

EMS Management in Houston is seeking a Rail Service and AAR Billing Coordinator to support the team in delivering railcar maintenance and cleaning services. You will prepare and submit railcar repair invoices and ensure strict compliance with AAR rules and M1003 standards.

This role coordinates with operations, customers, and third-party vendors to confirm scope of work, track statuses, manage pricing accuracy, and resolve billing discrepancies, while generating daily and monthly reports to