Rail Operations Support Specialist - Onsite Growth

Watco Transloading; Pittsburg, Northern (KS, KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Paid on-the-job training

Watco University training programs

Career advancement opportunities

Job summary

Watco is seeking a Rail Operations Support Representative in Pittsburg, KS to provide timely, professional support to internal customers via phone, email, and in-person interactions. You will help maintain orderly documentation and assist operations teams to keep service levels high.

The role emphasizes clear communication, attention to detail, and reliable attendance in a full-time, on-site setting. Training and growth opportunities are available within Watco's operational network.

Qualifications

• Proficiency with computers and Microsoft Office.
• Able to communicate clearly, both verbally and in writing.
• Accurate data entry and recordkeeping.
• Ability to work with minimal supervision.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide professional, courteous support.
• Coordinate incoming orders with internal teams.
• Coordinate product delivery with outside carriers.
• Prepare accurate documentation and maintain required records.
• Perform accurate data entry, including dual verification of critical information when required.
• Provide general administrative support, including operating office equipment and maintaining organized files and records.
• Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately.
• Learn from feedback, directions, and observations and apply procedures using sound judgment.
• Contribute positively as part of a team, taking on additional tasks as needed.
• Maintain dependable attendance and consistent performance.
• Perform work in compliance with company standards, procedures, and regulatory requirements.
• Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles.
• Contribute to continuous improvement and operational excellence.
• Other duties as assigned

Skills

Computer proficiency

Microsoft Office

Effective communication

Attention to detail

Team collaboration

Education

High School or GED

Job description

Watco is seeking a Rail Operations Support Representative in Pittsburg, KS to provide timely, professional support to internal customers via phone, email, and in-person interactions. You will help maintain orderly documentation and assist operations teams to keep service levels high.

The role emphasizes clear communication, attention to detail, and reliable attendance in a full-time, on-site setting. Training and growth opportunities are available within Watco's operational network.