Rail Operations Support Specialist

Watco Transp Svc, LLC; Pittsburg (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Watco Transp Svc, LLC in Pittsburg, KS seeks a Rail Operations Support Representative to provide timely, professional support to internal customers via phone, email, and in person. You will document records accurately and support internal teams to maintain smooth operations.

The role requires strong communication, attention to detail, and commitment to customer satisfaction while adhering to Watco safety and operating principles.

Qualifications

• Proficiency with computers and Microsoft Office.
• Successful completion of a pre-employment background check and drug screen.
• Ability to communicate effectively, both orally and in writing, in a professional manner.
• Ability to maintain a high level of attention to detail in all tasks.
• Ability to remain composed during peak workloads or interruptions.
• Ability to identify problems, resources, and implement solutions.
• Organize work, set priorities, and meet deadlines with minimal supervision.
• Sound judgment and ability to work independently when needed.

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing timely and professional support.
• Provide excellent customer service with patience and courtesy.
• Work closely with customers to ensure their satisfaction.
• Coordinate incoming orders with internal teams.
• Coordinate product delivery with outside carriers.
• Prepare accurate documentation and maintain required records.
• Perform accurate data entry with dual verification when required.
• Provide general administrative support and maintain organized files.

Skills

Communication

Attention to detail

Problem solving

Organization

Independent work

Calm under pressure

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Watco Transp Svc, LLC in Pittsburg, KS seeks a Rail Operations Support Representative to provide timely, professional support to internal customers via phone, email, and in person. You will document records accurately and support internal teams to maintain smooth operations.

The role requires strong communication, attention to detail, and commitment to customer satisfaction while adhering to Watco safety and operating principles.