Rail Operations Support Specialist

Watco; Pittsburg (KS); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Culture excellence

Competitive pay

On-the-job training

Watco University training

Career growth and development

Team-based environment

Job summary

Watco is seeking a Rail Operations Support Representative to provide timely, professional support to internal customers via phone, email, and in-person interactions. You will help maintain accurate records and support internal teams to keep operations running smoothly.

Ideal candidates communicate effectively in English, pay close attention to detail, and demonstrate a commitment to customer satisfaction in a fast-paced environment. This is a full-time, on-site role at Watco facilities.

Qualifications

• Proficiency with computers and Microsoft Office.
• Pre-employment background check and drug screen.
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Ability to stay composed during peak workload.

Responsibilities

• Respond to customer inquiries via phone, email, and in person with timely, professional support.
• Provide courteous, high-quality customer service.
• Coordinate incoming orders with internal teams and ensure satisfaction.
• Coordinate product delivery with outside carriers and maintain records.
• Prepare accurate documentation and perform basic data entry and math.

Skills

Computer skills & Office

Education

High School diploma / GED

Job description

Watco is seeking a Rail Operations Support Representative to provide timely, professional support to internal customers via phone, email, and in-person interactions. You will help maintain accurate records and support internal teams to keep operations running smoothly.

Ideal candidates communicate effectively in English, pay close attention to detail, and demonstrate a commitment to customer satisfaction in a fast-paced environment. This is a full-time, on-site role at Watco facilities.