Rail Operations Support Representative - Pittsburg, KS

Watco Transp Svc, LLC; Pittsburg (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Watco Transp Svc, LLC in Pittsburg, KS seeks a Rail Operations Support Representative to provide timely, professional support to internal customers via phone, email, and in person. You will document records accurately and support internal teams to maintain smooth operations.

The role requires strong communication, attention to detail, and commitment to customer satisfaction while adhering to Watco safety and operating principles.

Qualifications

• Proficiency with computers and Microsoft Office.
• Successful completion of a pre-employment background check and drug screen.
• Ability to communicate effectively, both orally and in writing, in a professional manner.
• Ability to maintain a high level of attention to detail in all tasks.
• Ability to remain composed during peak workloads or interruptions.
• Ability to identify problems, resources, and implement solutions.
• Organize work, set priorities, and meet deadlines with minimal supervision.
• Sound judgment and ability to work independently when needed.

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing timely and professional support.
• Provide excellent customer service with patience and courtesy.
• Work closely with customers to ensure their satisfaction.
• Coordinate incoming orders with internal teams.
• Coordinate product delivery with outside carriers.
• Prepare accurate documentation and maintain required records.
• Perform accurate data entry with dual verification when required.
• Provide general administrative support and maintain organized files.

Skills

Communication

Attention to detail

Problem solving

Organization

Independent work

Calm under pressure

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Career Opportunities: Rail Operations Support Representative - Pittsburg, KS (33931)

Requisition ID33931-Posted09/18/2026-Service Assurance

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco .

Here's what you can expect from Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

The Rail Operations Support Representative is responsible for providing timely, professional, and courteous support to internal customers through phone, email, and in-person interactions. This role ensures accurate documentation and recordkeeping while supporting internal teams to maintain smooth operations. Success in this position requires strong communication, attention to detail, and a commitment to customer satisfaction.

Essential Duties and Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing timely and professional support
• Provide excellent customer service with patience, courtesy, and professionalism
• Work closely with customers to ensure their satisfaction
• Coordinate incoming orders with internal teams
• Coordinate product delivery with outside carriers
• Prepare accurate documentation and maintain required records
• Perform accurate data entry, including dual verification of critical information when required
• Provide general administrative support, including operating office equipment and maintaining organized files and records
• Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
• Learn from feedback, directions, and observations and apply procedures using sound judgment
• Contribute positively as part of a team, taking on additional tasks as needed
• Maintain dependable attendance and consistent performance
• Perform work in compliance with company standards, procedures, and regulatory requirements
• Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
• Contribute to continuous improvement and operational excellence
• Other duties as assigned

Qualifications

• Proficiency with computers and Microsoft Office
• Successful completion of a pre-employment background check and drug screen
• Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner
• Ability to maintain a high level of attention to detail in all tasks
• Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions
• Ability to recognize and define problems, identify resources, and implement viable solutions
• Ability to organize work, set priorities, and meet deadlines with minimal supervision
• Sound judgment and ability to work independently when needed