Rail Operations Support Representative - Pittsburg, KS

Watco; Pittsburg (KS); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Culture excellence

Competitive pay

On-the-job training

Watco University training

Career growth and development

Team-based environment

Job summary

Watco is seeking a Rail Operations Support Representative to provide timely, professional support to internal customers via phone, email, and in-person interactions. You will help maintain accurate records and support internal teams to keep operations running smoothly.

Ideal candidates communicate effectively in English, pay close attention to detail, and demonstrate a commitment to customer satisfaction in a fast-paced environment. This is a full-time, on-site role at Watco facilities.

Qualifications

• Proficiency with computers and Microsoft Office.
• Pre-employment background check and drug screen.
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Ability to stay composed during peak workload.

Responsibilities

• Respond to customer inquiries via phone, email, and in person with timely, professional support.
• Provide courteous, high-quality customer service.
• Coordinate incoming orders with internal teams and ensure satisfaction.
• Coordinate product delivery with outside carriers and maintain records.
• Prepare accurate documentation and perform basic data entry and math.

Skills

Computer skills & Office

Education

High School diploma / GED

Job description

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco.

Here’s What You Can Expect From Watco

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

The Rail Operations Support Representative is responsible for providing timely, professional, and courteous support to internal customers through phone, email, and in-person interactions. This role ensures accurate documentation and recordkeeping while supporting internal teams to maintain smooth operations. Success in this position requires strong communication, attention to detail, and a commitment to customer satisfaction.

Essential Duties And Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing timely and professional support
• Provide excellent customer service with patience, courtesy, and professionalism
• Work closely with customers to ensure their satisfaction
• Coordinate incoming orders with internal teams
• Coordinate product delivery with outside carriers
• Prepare accurate documentation and maintain required records
• Perform accurate data entry, including dual verification of critical information when required
• Provide general administrative support, including operating office equipment and maintaining organized files and records
• Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
• Learn from feedback, directions, and observations and apply procedures using sound judgment
• Contribute positively as part of a team, taking on additional tasks as needed
• Maintain dependable attendance and consistent performance
• Perform work in compliance with company standards, procedures, and regulatory requirements
• Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
• Contribute to continuous improvement and operational excellence
• Other duties as assigned

Qualifications

• Proficiency with computers and Microsoft Office
• Successful completion of a pre-employment background check and drug screen
• Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner
• Ability to maintain a high level of attention to detail in all tasks
• Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions
• Ability to recognize and define problems, identify resources, and implement viable solutions
• Ability to organize work, set priorities, and meet deadlines with minimal supervision
• Sound judgment and ability to work independently when needed

Education

High School or GED equivalent