Service Assurance Rail Support - Pittsburg, KS

Watco; Pittsburg (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Leadership and development programs

Career advancement opportunities

Job summary

Watco is looking for a Service Assurance Rail Support professional in Pittsburg, Kansas. This role ensures the reliability, availability, and performance of software systems crucial for railroad operations.

The candidate will support applications related to dispatching and revenue capture, responding to incidents, and working closely with IT and business users to maintain service standards. Strong analytical and communication skills are essential to succeed in this fast-paced environment.

Qualifications

• Experience supporting enterprise software applications in an operations-focused environment.
• Familiarity with railroad operations or logistics systems.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide day-to-day support for railroad operations software applications.
• Monitor system performance and data integrity.
• Respond to incidents and service disruptions.

Skills

System troubleshooting

Analytical skills

Communication

Understanding of operational and financial data flows

Education

High School or GED equivalent

Tools

SQL

Powershell

Microsoft Azure

Job description

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco.

Here’s What You Can Expect From Watco

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

The Service Assurance Rail Support role is responsible for ensuring the reliability, availability, and performance of software systems that support critical railroad operations. This position provides operational and technical support for applications related to railroad operations, revenue capture, railcar repair, and dispatching. The role acts as a key liaison between business users, IT teams, and vendors to maintain uninterrupted rail service and accurate operational and financial outcomes.

Essential Duties And Responsibilities

• Provide day-to-day support for software applications used in railroad operations, including dispatching, revenue capture, and railcar repair systems.
• Monitor system performance, availability, and data integrity to ensure operational continuity and service-level compliance.
• Respond to incidents, service disruptions, and user-reported issues; perform root cause analysis and coordinate resolution.
• Support revenue capture processes by identifying, troubleshooting, and resolving system issues that may impact billing accuracy or financial reporting.
• Assist rail operations teams by supporting dispatching and operational workflows within supported systems.
• Collaborate with IT, vendors, and business stakeholders on system enhancements, patches, upgrades, and releases.
• Document incidents, resolutions, procedures, and system configurations to support knowledge sharing and continuous improvement.
• Participate in change management activities, including testing, validation, and post-implementation support.
• Provide user support, training, and guidance on system functionality and best practices.
• Ensure compliance with operational, safety, and data governance standards relevant to railroad operations.

Qualifications

• Experience supporting enterprise software applications in an operations-focused environment.
• Familiarity with railroad operations, dispatching systems, railcar repair workflows, or revenue capture/billing systems is strongly preferred.
• Strong troubleshooting and analytical skills with the ability to diagnose complex system and process issues.
• Experience with SQL, JSON, Powershell, Microsoft Azure landscape, etc. preferred.
• Experience working in a service assurance, application support, or production support role.
• Excellent communication skills, with the ability to work effectively with technical and non-technical stakeholders.
• Ability to prioritize and manage multiple issues in a fast-paced, 24/7 operational environment (on-call support may be required).
• Experience with transportation or logistics systems.
• Experience with incident, problem, and change management tools.
• Understanding of data flows between operational and financial systems.

Education

High School or GED equivalent