Patient Services Specialist II - Scheduling & Care Support

servcorphr; New York (NY); On-site; USD 37,000 - 45,000; Full time

Job summary

61st Street Service Corporation provides administrative and clinical support for ColumbiaDoctors. This Patient Services Specialist II role handles high-volume scheduling, insurance verification, and patient inquiries to ensure a seamless experience.

It emphasizes service, trust, empathy, safety, inclusion, and clear communication. The position offers opportunities to mentor colleagues and grow within the call center ladder, with competitive hourly pay and a focus on patient access to diagnostic

Qualifications

• Minimum of 3 years of relevant experience including proficiency in medical terminology.
• Associates Degree or higher preferred.
• Bilingual (English/Spanish) is a plus.
• Strong customer service and scheduling skills in a high-volume setting.

Responsibilities

• Schedules appointment requests and notes any special needs.
• Verifies insurance, gathers demographics, and registers in EPIC.
• Performs insurance verification and informs patients of requirements.
• Escalates issues to Supervisor/Manager for resolution and resolves scheduling conflicts.
• Mentors other Specialists to deliver excellent service and improve workflows.

Skills

Customer service

Scheduling

Medical terminology

Communication

Education

Associates degree or higher

Tools

EPIC

Microsoft Office

Job description

61st Street Service Corporation provides administrative and clinical support for ColumbiaDoctors. This Patient Services Specialist II role handles high-volume scheduling, insurance verification, and patient inquiries to ensure a seamless experience.

It emphasizes service, trust, empathy, safety, inclusion, and clear communication. The position offers opportunities to mentor colleagues and grow within the call center ladder, with competitive hourly pay and a focus on patient access to diagnostic