Radiology Patient Concierge & Registration Specialist

Midstate-Radiology-Associates-1; West Hartford (CT); On-site; USD 28,000 - 35,000; Full time

Job summary

Midstate Radiology Associates in West Hartford, CT is seeking a Full Time Patient Representative for the West Hartford Imaging location. The role handles front‑desk duties, patient registration, insurance verification and scheduling while ensuring confidential, high‑quality service.

Monday–Friday 8:30 AM–5:00 PM with one rotating Sunday every 4 weeks. The position offers a starting hourly rate of $20.00–$25.30, with opportunities for competitive compensation based on experience and

Qualifications

• One year of customer service experience in a medical setting preferred.
• Knowledge of medical terminology.
• Quality assurance and customer service principles and practices.
• Ability to communicate effectively with patients, relatives, medical staff and co-workers.

Responsibilities

• Greet patients and maintain timely, accurate patient flow through the system.
• Enter and verify patient demographics and insurance data for registration.
• Collect insurance co-pays as applicable.
• Complete order entry through interfaced systems and call physician offices for clarification.
• Explain financial requirements and payment procedures to patients/responsible parties.
• Obtain signatures and initiate documents for scheduled procedures.
• Perform insurance verification processes.
• Schedule radiology exams with symptom/diagnosis details and prep information.
• Prepare paperwork for appointments to ensure efficient service.
• Interact with other departments, carriers and physician offices for accurate information.
• Answer phones and transfer calls as needed.
• Provide reports and images on CD to patients or offices.
• Follow policies on cleanliness and disinfecting.

Skills

Customer service

Medical terminology

Confidentiality

Communication

Education

High school diploma

Job description

Midstate Radiology Associates in West Hartford, CT is seeking a Full Time Patient Representative for the West Hartford Imaging location. The role handles front‑desk duties, patient registration, insurance verification and scheduling while ensuring confidential, high‑quality service.

Monday–Friday 8:30 AM–5:00 PM with one rotating Sunday every 4 weeks. The position offers a starting hourly rate of $20.00–$25.30, with opportunities for competitive compensation based on experience and