Full-Time Radiology Scheduling Specialist

Midstate Radiology Associates; Plainville (CT); On-site; USD 28,000 - 34,000; Full time

Job summary

Midstate Radiology Associates is hiring a Radiology Scheduling Agent at Hospital of Central Connecticut in Plainville, CT. This full-time role supports scheduling for multiple imaging modalities and involves handling inbound and outbound calls to arrange radiology and MRI exams.

The position requires a high school diploma, call center experience preferred, and strong customer service, communication, and multitasking skills.

Qualifications

• High school diploma or equivalent required.
• Experience in a healthcare-related call center or scheduling preferred.
• Experience being accountable for call center metrics is preferred (answer time, handle time, return to queue).

Responsibilities

• Answer inbound calls from offices and patients to schedule radiology or MRI exams.
• Make outbound calls to schedule radiology and MRI exams.
• Proficiently schedule all modalities for all service locations following protocol and scripting.
• Assist in greeting patients and maintain timely patient flow through the system.
• Maintain up-to-date training materials and strive to meet department goals.

Skills

Interpersonal skills

Analytical skills

Communication

Problem solving

Multitasking

Empathy

Reliability

Attendance

Accountability

Patient experience

Education

High school diploma or equivalent

Job description

Midstate Radiology Associates is hiring a Radiology Scheduling Agent at Hospital of Central Connecticut in Plainville, CT. This full-time role supports scheduling for multiple imaging modalities and involves handling inbound and outbound calls to arrange radiology and MRI exams.

The position requires a high school diploma, call center experience preferred, and strong customer service, communication, and multitasking skills.