Patient Representative

Midstate-Radiology-Associates-1; West Hartford (CT); On-site; USD 28,000 - 35,000; Full time

Job summary

Midstate Radiology Associates in West Hartford, CT is seeking a Full Time Patient Representative for the West Hartford Imaging location. The role handles front‑desk duties, patient registration, insurance verification and scheduling while ensuring confidential, high‑quality service.

Monday–Friday 8:30 AM–5:00 PM with one rotating Sunday every 4 weeks. The position offers a starting hourly rate of $20.00–$25.30, with opportunities for competitive compensation based on experience and

Qualifications

• One year of customer service experience in a medical setting preferred.
• Knowledge of medical terminology.
• Quality assurance and customer service principles and practices.
• Ability to communicate effectively with patients, relatives, medical staff and co-workers.

Responsibilities

• Greet patients and maintain timely, accurate patient flow through the system.
• Enter and verify patient demographics and insurance data for registration.
• Collect insurance co-pays as applicable.
• Complete order entry through interfaced systems and call physician offices for clarification.
• Explain financial requirements and payment procedures to patients/responsible parties.
• Obtain signatures and initiate documents for scheduled procedures.
• Perform insurance verification processes.
• Schedule radiology exams with symptom/diagnosis details and prep information.
• Prepare paperwork for appointments to ensure efficient service.
• Interact with other departments, carriers and physician offices for accurate information.
• Answer phones and transfer calls as needed.
• Provide reports and images on CD to patients or offices.
• Follow policies on cleanliness and disinfecting.

Skills

Customer service

Medical terminology

Confidentiality

Communication

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

West Hartford - Administrative Full Time Regular West Hartford Imaging, West Hartford, CT, US

Salary Range: $20.00 To $25.30 Hourly

Join Midstate Radiology Associates (MRA) as a Full Time, 1st Shift, Patient Representative at our West Hartford Imaging Location.

Position Schedule: Mon - Fri 8:30 AM - 5:00 PM. Position includes rotating Sundays (every 4th Sunday) for which the following Friday will be off.

Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $20.00 and $25.30 per hour.

For complete listing of all open positions, visit www.midstateradiology.com/career-opportunities

Job Summary:

The Patient Representative is the face of the imaging department. The Patient Rep provides a full range of varied, multi-skilled secretarial, clerical and administrative support to the specific imaging locations which requires creativity, independent and discretionary judgment, and complete confidentiality to ensure that the needs of the internal and external customers are met.

Key Accountabilities:

• Greeting patients and help maintain a timely accurate patient flow through the system.
• Obtains, enters and verifies all patient demographic and insurance data necessary to complete a patient registration.
• Collects insurance co-pays as applicable.
• Completes order entry through interfaced systems based on diagnosis codes and calls physician offices for clarification of orders.
• Explains financial requirements to patients/responsible parties and instructs as to payment procedure when required.
• Obtains all necessary signatures and initiates required documents for scheduled procedures.
• Performs insurance verification processes.
• Schedules all Radiology exams obtaining and entering appropriate symptom and diagnosis information and has familiarity with exam preparations.
• Prepares all required paperwork for scheduled appointments to ensure efficient service on day of procedure(s).
• Interacts with other departments, carriers and physician offices for the purpose of acquiring accurate demographic and insurance information.
• Answers phones with appropriate greeting and transfers calls as needed to the appropriate people.
• Obtains and provides reports and images on CD to patients or physician’s offices.
• Follows established policies and procedures set by administration including department cleanliness and disinfecting.
• Assists in the Hereditary Cancer Risk Assessment program.
• Performs other duties as assigned.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Qualifications Guidelines:

Education Required:

• High school diploma or equivalent.

Knowledge, Skills, & Abilities:

• At least one year of customer service experience in a medical setting preferred.
• Knowledge of medical terminology.
• Quality assurance and customer service principles and practices.
• Communicate effectively with patients, relatives, medical staff and co-workers.
• Capacity to relate to patients of all cultural and socio-economic backgrounds.
• Maintain the confidentiality of patient records.
• Ability to understand and follow specifications and instructions. Attention to detail is required for success.
• Basic keyboard skills with proficiency in use of personal computer.

Physical Requirements:

• Remaining in a stationary position, often sitting for prolonged periods.
• Adjusting or moving objects up to 15 pounds in all directions.
• Repeating motions that may include the wrists, hands and/or fingers.
• Must be able to lift up to 20 pounds at times.
• Moving about to accomplish tasks or moving from one worksite to another.
• Must be able to access and navigate each department at the organization’s facilities

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply:

Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: www.MidstateRadiology.com

Weekly Hours: 40