Radiology Support & Image Library Specialist

Midstate Radiology Associates; Meriden (CT); On-site; USD 28,000 - 35,000; Full time

Job summary

Midstate Radiology Associates is seeking a full-time Customer Support & Image Library Representative for MidState Medical Center in Meriden, CT. The role includes handling patient inquiries, coordinating imaging appointments, and managing imaging reports and prior studies within PACS systems.

The position operates Monday through Friday, 8:30 am to 5:00 pm, with holiday rotation. The starting hourly rate ranges from $20.00 to $25.30, plus applicable shift differentials.

Qualifications

• High school diploma or equivalent is required.
• At least one year of customer service experience in a medical setting preferred.
• Knowledge of medical terminology and customer service principles is expected.
• Ability to communicate effectively with patients, relatives, medical staff and co-workers.

Responsibilities

• Provide multi-skilled secretarial, clerical and administrative support.
• Prepare reports and correspondences.
• Assist patients and providers by answering questions and scheduling appointments.
• Monitor Nuance software to ensure results are communicated to physicians.
• Schedule, reschedule or cancel appointments and coordinate with central scheduling as needed.
• Demonstrate competency in using hospital phone systems and transfer calls as required.
• Maintain patient confidentiality and comply with department policies.

Skills

Customer service

Communication

Medical terminology

Teamwork

Education

High school diploma or equivalent

Tools

PACS System

Epic

Sectra PACS

ACD phones

Job description

Midstate Radiology Associates is seeking a full-time Customer Support & Image Library Representative for MidState Medical Center in Meriden, CT. The role includes handling patient inquiries, coordinating imaging appointments, and managing imaging reports and prior studies within PACS systems.

The position operates Monday through Friday, 8:30 am to 5:00 pm, with holiday rotation. The starting hourly rate ranges from $20.00 to $25.30, plus applicable shift differentials.