Radiology Appointment Concierge

Midstate Radiology Associates, LLC; Wallingford (CT); Hybrid; USD 28,000 - 35,000; Full time

Job summary

Midstate Radiology Associates is seeking a Full Time, 1st Shift Outpatient Scheduling Agent in Wallingford, CT to maximize schedule utilization and promptly fill open appointment slots across imaging modalities. You will handle patient registrations, verify demographics and insurance, and explain financial requirements when needed.

The role requires friendly, empathetic patient interaction, multitasking in a fast-paced environment, and adherence to scheduling protocols and scripts.

Qualifications

• High school diploma or equivalent.
• Experience providing healthcare-related customer service and scheduling is preferred.
• Experience being accountable for call center metrics is preferred (answer time, average handle time, return to queue, etc.).

Responsibilities

• Proactively manage assigned office schedules across all imaging modalities by monitoring appointment availability in real time and filling open appointment slots to maximize schedule utilization and patient access.
• Schedule patients for all MRA service locations by making outbound calls to patients and referring offices in accordance with established protocols, workflows, procedures, and scripting.
• Obtain and enter appropriate system and diagnosis information when scheduling all radiology exams and maintain familiarity with exam preparedness.
• Maintain certified proficiency in scheduling for X-Ray, DEXA, Fluoroscopy, CAT Scan, Ultrasound, Mammography, and MRI exams.
• Meet or exceed individual performance criteria and strive to achieve desired call center metrics and established departmental goals.

Skills

Interpersonal skills

Scheduling experience

Call center metrics

Multitasking

Empathy

Education

High school diploma

Job description

Midstate Radiology Associates is seeking a Full Time, 1st Shift Outpatient Scheduling Agent in Wallingford, CT to maximize schedule utilization and promptly fill open appointment slots across imaging modalities. You will handle patient registrations, verify demographics and insurance, and explain financial requirements when needed.

The role requires friendly, empathetic patient interaction, multitasking in a fast-paced environment, and adherence to scheduling protocols and scripts.