Radiology Front Desk Specialist - Patient Service

RadNet; Santa Rosa (CA); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Health Savings Account

Wellness dollars

401(k) match

Free imaging services

Job summary

Hmixray in Santa Rosa, CA is hiring a Patient Service Representative dedicated to delivering welcoming, accurate front-desk service. You will register patients, verify insurance, collect co-pays, schedule appointments, and guide visitors through preparatory steps and safety protocols.

The ideal candidate brings outstanding customer service, solid computer skills, and the ability to multitask in a fast-paced clinical environment while protecting patient information and respecting privacy.

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills expected.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information; collect signatures; ensure documentation is complete.
• Collect and log all co-pays and fees.
• Answer or transfer incoming calls.
• Schedule, reschedule, or cancel appointments; confirm and notify staff of changes.
• Provide patient orientation for preparatory and safety protocols; give directions to facilities.
• Coordinate with back-office staff for timely care.
• Safeguard patient information and maintain privacy.
• Safeguard on-site medications per policy and law.
• Respect company property and patient financial information.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities; interact diplomatically.
• Establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High School Diploma or GED

Job description

Hmixray in Santa Rosa, CA is hiring a Patient Service Representative dedicated to delivering welcoming, accurate front-desk service. You will register patients, verify insurance, collect co-pays, schedule appointments, and guide visitors through preparatory steps and safety protocols.

The ideal candidate brings outstanding customer service, solid computer skills, and the ability to multitask in a fast-paced clinical environment while protecting patient information and respecting privacy.