Patient Service Specialist — Radiology Front Desk

Hmixray; Fallbrook (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

HSA

401(k) Match

Free imaging for family

Job summary

Hmixray is seeking a Patient Service Representative in California to greet patients, verify insurance, collect co-pays, and schedule appointments. The role emphasizes accuracy, confidentiality, and friendly, professional service in a fast-paced healthcare setting.

Responsibilities include coordinating with back-office staff, guiding patients through safety protocols, and ensuring smooth patient flow while safeguarding PHI and on-site medications per company policy.

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills.
• Experience in customer service is preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule, or cancel appointments and notify staff of changes.
• Provide patient orientation for safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and property, including PHI.
• Safeguard on-site medications per policy and law.
• Maintain professionalism toward patients and coworkers; respect boundaries and sensitivities.
• Interact diplomatically with patients, families, and the public.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High School Diploma or GED

Tools

EHR systems

Job description

Hmixray is seeking a Patient Service Representative in California to greet patients, verify insurance, collect co-pays, and schedule appointments. The role emphasizes accuracy, confidentiality, and friendly, professional service in a fast-paced healthcare setting.

Responsibilities include coordinating with back-office staff, guiding patients through safety protocols, and ensuring smooth patient flow while safeguarding PHI and on-site medications per company policy.