Radiology Field Service Engineer: Travel & Impact

Bayer; Waldorf (MD); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement plan

PTO

Job summary

Bayer is seeking a Field Service Engineer for Radiology to deliver on-site preventive maintenance, repairs, and installation support to end-user customers. The role covers Northern Virginia and the Eastern Shore of Maryland, with up to 75% travel and a ~50-hour work week, including on-call duties.

The candidate should have an electronics/CS background, customer-facing experience, and the ability to generate service revenue while maintaining high quality and safety standards.

Qualifications

• Associate’s Degree in Electronics, IT Networking, Computer Science or relevant discipline with 2 years of applicable experience; or Bachelor’s Degree in relevant discipline.
• Equivalent Military Experience/Training in areas such as Electronics, IT, Computer Science or relevant training with 2 years of applicable experience may be considered in lieu of degree.
• Technical trade skills in soldering, electrical installation & troubleshooting.
• Prior experience in a customer facing role.
• Demonstrated ability to work in a fast paced self-directed environment.
• Proficient in Microsoft Office product suite & comfortability in using company specific databases and CRM systems.
• Ability to travel within assigned territory and nationally, at times overnight and extended time periods.
• Must hold a valid driver's license.

Responsibilities

• Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation.
• Schedule and organize own work activities, ensure efficient operations.
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits.
• Responsible for proper return of all defective inventory for replenishment.
• Price service calls, offering discounts or converting to full contracts when needed.
• Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary).
• Prepare and develop sales quotes and follow through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order.
• Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory.
• In some cases, generates customer interest and communicates to Service Marketing Rep.
• Generates and communicates sales leads to respective sales rep for new product or disposable opportunities.
• Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K.
• Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, ect.

Skills

Customer focus

Verbal & written communication

MS Office

Travel readiness

Education

Associate degree in Electronics / IT Networking / CS

Bachelor’s degree in relevant field

Equivalent Military Experience / Training

Tools

CRM systems

Company databases

Job description

Bayer is seeking a Field Service Engineer for Radiology to deliver on-site preventive maintenance, repairs, and installation support to end-user customers. The role covers Northern Virginia and the Eastern Shore of Maryland, with up to 75% travel and a ~50-hour work week, including on-call duties.

The candidate should have an electronics/CS background, customer-facing experience, and the ability to generate service revenue while maintaining high quality and safety standards.