Field Service Engineer - Radiology - Alexandria, VA

Bayer; Waldorf (MD); Sur place; USD 64 000 - 96 000; Plein temps

Avantages offerts par ce poste

Health care

Vision

Dental

Retirement plan

PTO

Résumé du poste

Bayer is seeking a Field Service Engineer for Radiology to deliver on-site preventive maintenance, repairs, and installation support to end-user customers. The role covers Northern Virginia and the Eastern Shore of Maryland, with up to 75% travel and a ~50-hour work week, including on-call duties.

The candidate should have an electronics/CS background, customer-facing experience, and the ability to generate service revenue while maintaining high quality and safety standards.

Qualifications

• Associate’s Degree in Electronics, IT Networking, Computer Science or relevant discipline with 2 years of applicable experience; or Bachelor’s Degree in relevant discipline.
• Equivalent Military Experience/Training in areas such as Electronics, IT, Computer Science or relevant training with 2 years of applicable experience may be considered in lieu of degree.
• Technical trade skills in soldering, electrical installation & troubleshooting.
• Prior experience in a customer facing role.
• Demonstrated ability to work in a fast paced self-directed environment.
• Proficient in Microsoft Office product suite & comfortability in using company specific databases and CRM systems.
• Ability to travel within assigned territory and nationally, at times overnight and extended time periods.
• Must hold a valid driver's license.

Responsabilités

• Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation.
• Schedule and organize own work activities, ensure efficient operations.
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits.
• Responsible for proper return of all defective inventory for replenishment.
• Price service calls, offering discounts or converting to full contracts when needed.
• Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary).
• Prepare and develop sales quotes and follow through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order.
• Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory.
• In some cases, generates customer interest and communicates to Service Marketing Rep.
• Generates and communicates sales leads to respective sales rep for new product or disposable opportunities.
• Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K.
• Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, ect.

Connaissances

Customer focus

Verbal & written communication

MS Office

Travel readiness

Formation

Associate degree in Electronics / IT Networking / CS

Bachelor’s degree in relevant field

Equivalent Military Experience / Training

Outils

CRM systems

Company databases

Description du poste

At Bayer, we believe work should matter. Every day, our teams push toward a future where "Health for all, Hunger for none" is within reach, and every role, from the lab to the field to the boardroom, helps us get there. We give people the ownership to shape outcomes, the support to grow through new skills and experiences, and a global community where different perspectives are valued. If you want your work to count and the room to become your best, you'll find it here.

Field Service Engineer - Radiology - Alexandria, VA

PURPOSE

The primary purpose of the position is to provide direct on-site emergency service, preventive maintenance and installation support to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Service Zone Revenue targets with work group sales responsibilities ranging from 1 to 2 MM dollars and to communicate product sales opportunities to Sales and Applications team’s members as needed. Willingness to acquire and use sales skills is a must. Difficulties include extensive travel (40,000 - 60,000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical work week approaches 50 hrs and on-call duty as needed by Zone Service manager.

The span of coverage will be Northern Virginia and the Eastern Shore of Maryland. Travel will be up to 75% within the territory. The candidate must live in or around the territory.

YOUR TASKS AND RESPONSIBILITIES

• Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation;
• Schedule and organize own work activities, ensure efficient operations;
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits;
• Responsible for proper return of all defective inventory for replenishment;
• Price service calls, offering discounts or converting to full contracts when needed;
• Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary);
• Prepare and develop sales quotes and follows through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;
• Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory;
• In some cases, generates customer interest and communicates to Service Marketing Rep;
• Generates and communicates sales leads to respective sales rep for new product or disposable opportunities;
• Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K;
• Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, ect.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

• Associate’s Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience or Bachelor’s Degree in relevant discipline;
• Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of degree;
• Technical trade skills in areas such as, soldering, electrical installation & troubleshooting;
• Prior experience in a customer facing role;
• Demonstrated ability to work in a fast paced self-directed environment;
• Good verbal and written competencies; along with flexibility and good judgment;
• Ability to prioritize workload and tasks to maximize revenue;
• Proficient in Microsoft Office product suite & comfortability in using company specific databases and CRM systems;
• Ability to travel within assigned territory and nationally, at times overnight and extended time periods;
• Must hold a valid driver's license.

PREFERRED QUALIFICATIONS

• Demonstrated knowledge of Medical Device & Radiology business;
• Prior experience in a Field Service Role and/or regulated industry.

Employees can expect to be paid a salary between $64,000 - $96,000. Additional compensation may include overtime pay and/or a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc..

This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 11-16-26.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Equal Opportunity Employer Statement: Notice for U.S. Visitors: All information on this site is subject to compliance with local rule and regulations as they may vary from time to time and across different geographies, including, without limitation, U.S. Executive Orders.

Bayer is an E-Verify Employer.

Location: United States : Virginia : WOODBRIDGE || United States : Maryland : Waldorf || United States : Virginia : Residence Based

Division: Pharmaceuticals

Reference Code: 894353

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