Quotations Specialist

Refrigerated Solutions Group; Hudson (WI); Remote; USD 61.000 - 83.000; Vollzeit

Zusammenfassung

Refrigerated Solutions Group is seeking a detail-oriented Quotation Specialist to prepare quotation packages based on customer specifications. This remote, full-time role reports to the Quotations Manager and involves coordinating with internal teams to deliver competitive, technically compliant quotes.

Ideal candidates will read and interpret customer requirements, utilize ERP and quotation software, and maintain meticulous documentation of all quotations and related materials.

Qualifikationen

• Read customer specifications and match products to needs.
• Knowledge of B2B customer support standards.
• Strong organization and ability to manage multiple projects.
• Experience with ERP systems and MS Office tools.

Aufgaben

• Quote effective solutions based on product knowledge.
• Coordinate with internal teams to prepare timely offers.
• Communicate with customers to identify needs and evaluate technical solutions.
• Document customer requirements and concerns.
• Utilize quotation software and price catalogs.
• Track and organize quotation materials.
• Maintain communication among customers, sales reps, and staff.
• Escalate issues to supervisor as needed.

Kenntnisse

Customer support

Multitasking

Detail oriented

ERP systems

MS Office

Ausbildung

High School diploma or GED

Tools

Quotation software

Jobbeschreibung

$61,000 - $82,900 Final compensation dependent on location, education, experience, and background

Starting pay: $61,000 - $82,900 Final compensation dependent on location, education, experience, and background. Reports to: Quotations Manager. Direct Reports: No. Location: REMOTE. Employment Type: Full-Time. Summary Under general supervision, the individual in this position will utilize technical knowledge to prepare quotation packages based upon the product content. Must possess the ability to interpret customer requirements, match products to customer specifications, and ensure that the quote is technically compatible and competitive.

Examples Of Duties

• Apply product knowledge of manufacturing capabilities to quote effective solutions to meet customer needs.
• Interface with internal departments to develop timely offers with the value creation to both the customer and the company.
• Communicate effectively and professionally with customers to identify needs and evaluate alternative technical solutions.
• Documents customers' specific requirements, needs and concerns.
• Understands and uses quotation software tools including catalogs, price lists, websites, etc.
• Records customer quotation requests.
• Maintains and organizes copies of quotations and support materials.
• Ensures effective communication between customers, outside sales representatives and internal staff.
• Informs supervisor and/or manager of customer problems and/or company liability issues.

Knowledge, Skills, And Abilities

• Ability to read customer specifications and offer products that meet customer needs and requirements.
• Knowledge of customer support standards expected in business-to-business relationships.
• Strong organizational skills and ability to work on multiple projects concurrently.
• Flexibility to adapt as our business needs change and grow.
• Knowledge of manufacturing systems and processes related to customer support issues.
• Keen attention to detail and ability to communicate and summarize details effectively.
• Skill in using computer systems, including Enterprise Resource Planning systems, and Microsoft Office Outlook, Word, and Excel.

Minimum Requirements

• High School Diploma or GED.
• Technical customer support experience

RSG is an EEO employer as defined by the EEOC.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.