Quotations & Orders Specialist — Customer Success

Cornerstone Building Brands; Cary (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits start

401k and PTO

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative in Cary, NC to facilitate quotations, purchase orders, and work orders while delivering prompt, courteous customer service. The role includes supporting sales from active and past customers and prospecting new business.

The position requires strong data entry, product knowledge, and proficiency with Microsoft Office. Expect normal full-time hours with competitive benefits; bilingual abilities are a plus.

Qualifications

• Must have high math aptitude to calculate Sq Footage
• Must have ability to multi-task, with high level of organization skills
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
• Ability to make proactive decisions based on customer needs
• Proficient in the use of Microsoft Outlook, Word, Excel
• Project management and negotiation skills
• Strong oral and written communication skills are required

Responsibilities

• Data entry and accuracy for orders into Oracle
• Scheduling/delivery coordinating for multiple plant sites
• Product knowledge, answering questions for customer support
• Responsible for claims & account reconciliation and transactions
• Responsible for timely communication back to appropriate function
• Accepting inbound calls to assist with basic customer needs
• Liaison for manufacturing and customer
• Quoting to assist Outside Sales

Skills

High math aptitude

Multi-tasking

Learning & applying training

Proactive decision making

Outlook

Word

Excel

Project management

Oral and written communication

Education

Two-year post-secondary education

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cornerstone Building Brands is seeking a Customer Service Representative in Cary, NC to facilitate quotations, purchase orders, and work orders while delivering prompt, courteous customer service. The role includes supporting sales from active and past customers and prospecting new business.

The position requires strong data entry, product knowledge, and proficiency with Microsoft Office. Expect normal full-time hours with competitive benefits; bilingual abilities are a plus.