Quotation Specialist & Customer Support Analyst

Ampcus Inc; Cary (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Ampcus Inc. in Cary, NC is seeking a Customer Support Analyst to join our expanding team. This role focuses on managing customer quote requests, generating quotations, coordinating with internal teams, and maintaining timely communication with customers via email.

The position is primarily email-based rather than call-center oriented, with a hybrid schedule offering two days onsite per week. Candidates should have 2–5 years of relevant experience, strong written communication, and proficiency in

Qualifications

• Associate degree or equivalent work experience.
• 2–5 years of experience in a customer service role.
• Experience in fast-paced environments.
• Excellent written and verbal communication.
• Strong attention to detail and time management.
• Ability to manage multiple priorities.
• Strong interpersonal and relationship-building skills.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to learn quickly and adapt to changing needs.

Responsibilities

• Review incoming service requests and determine quotation requirements.
• Prepare and send formal quotations to customers.
• Respond to customer questions and provide quotation clarification.
• Follow up to obtain purchase orders and approvals.
• Coordinate with internal dispatch and service teams.
• Monitor quotation activity from request through invoicing.
• Maintain accurate documentation and records.
• Support process improvements and team efficiency initiatives.
• Assist with variance analysis as training progresses.

Skills

Customer service

Communication skills

Attention to detail

Time management

Microsoft Office

Multitasking

Relationship-building

Problem-solving

Education

Associate degree

Tools

SAP

Job description

Ampcus Inc. in Cary, NC is seeking a Customer Support Analyst to join our expanding team. This role focuses on managing customer quote requests, generating quotations, coordinating with internal teams, and maintaining timely communication with customers via email.

The position is primarily email-based rather than call-center oriented, with a hybrid schedule offering two days onsite per week. Candidates should have 2–5 years of relevant experience, strong written communication, and proficiency in