Inside Sales & Order Support Specialist

Cornerstone Building Brands; Fontana (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k and PTO

Job summary

Cornerstone Building Brands in Fontana, CA is hiring a Customer Service Representative to support internal and external customers, handling order entry, invoicing, and problem resolution, and assisting sales teams with information and pricing as needed.

The role emphasizes accuracy, timeliness, and teamwork across branches, with growth opportunities and a comprehensive benefits package including medical, dental, vision, 401k, and PTO.

Qualifications

• High school diploma or GED required.
• Customer service or inside sales experience required.
• Ability to handle a high volume of customer calls and multi-line phone experience is required.
• Excellent communication skills and problem-solving abilities.
• Knowledge of computer use and applications.
• Experience with Microsoft Outlook, Excel, and Word required.
• Knowledge of NetSuite or Oracle operating system preferred.
• Construction and/or manufacturing knowledge strongly desired.
• Knowledge of Metal Roofing or Roofing in general is preferred.
• Must be detail oriented and able to multi-task in a fast-paced environment.

Responsibilities

• Conducts order input, inside sales, invoicing, and resolution of customer disputes.
• Produces documents and responds to inquiries both internal and external in a timely manner.
• Assists both branch and sister branch personnel with order processing including timeliness, status, and availability.
• Assists with resolution of disputes for both internal and external customers.
• Contributes and fosters teamwork within the administrative function.
• Provides pricing as time and ability permits to include quotes for small projects where pricing is readily available.
• Provides support as needed to outside sales personnel.
• Coordinates delivery with shipping and traffic manager as necessary.

Skills

Customer service

Inside sales

Multiline phone

Communication

Problem solving

MS Office

Education

High school diploma

Tools

NetSuite

Oracle

Microsoft Excel

Outlook

Word

Job description

Cornerstone Building Brands in Fontana, CA is hiring a Customer Service Representative to support internal and external customers, handling order entry, invoicing, and problem resolution, and assisting sales teams with information and pricing as needed.

The role emphasizes accuracy, timeliness, and teamwork across branches, with growth opportunities and a comprehensive benefits package including medical, dental, vision, 401k, and PTO.