Customer Service Representative

Palmer-Donavin; Knoxville (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Palmer-Donavin is seeking a Customer Service Representative in Raleigh, NC to serve as the primary contact for customers in a wholesale B2B environment. You will assist with order placement, product information, pricing, delivery schedules, and account inquiries while supporting Outside Sales Representatives.

Strong communication, attention to detail, and a customer-focused mindset are essential to deliver exceptional service and maintain strong customer relationships.

Qualifications

• High school diploma or equivalent required.
• College coursework or equivalent training preferred.
• Previous sales or customer service experience preferred.
• General knowledge of MS Word, Outlook and Excel required.

Responsibilities

• Assist customers with questions related to product lines, pricing, credit terms, inventory levels, and delivery schedules.
• Enter, manage, and track customer orders while documenting interactions and follow-up activities.
• Resolve customer service concerns, billing issues, and process returns, exchanges, and refunds as needed.
• Upsell products and recommend related items to support sales growth.
• Provide support to Outside Sales Representatives and collaborate with internal departments.

Skills

Strong communication

Problem-solving

Customer-focused

Attention to detail

Education

High school diploma or equivalent

College coursework / training preferred

Tools

Microsoft Word

Outlook

Excel

Job description

Job DetailsJob Location: Raleigh, NC 27609Position Type: Full TimeTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceThe Customer Service Representative serves as the primary day-to-day point of contact for customers in a wholesale business-to-business environment. This role supports customers by assisting with order placement, product information, pricing, delivery schedules, and account inquiries while also providing operational support to Outside Sales Representatives.

Success in this role requires strong communication skills, attention to detail, problem-solving ability, and a customer-focused mindset committed to delivering exceptional service.

Key Responsibilities

• Assist customers with questions related to product lines, pricing, credit terms, inventory levels, and delivery schedules.
• Check inventory records to confirm product availability and coordinate procurement or inter-branch transfers when necessary.
• Enter, manage, and track customer orders while documenting customer interactions and follow-up activities.
• Resolve customer service concerns, billing issues, and process returns, exchanges, and refunds as needed.
• Upsell products and recommend related items to enhance customer purchases and support sales growth.
• Maintain accurate records of customer transactions, communications, and account activity.
• Send product samples, catalogs, and sales literature to support customer engagement and sales initiatives.
• Provide support to Outside Sales Representatives and collaborate with internal departments to ensure timely and accurate customer service.
• Maintain strong customer relationships through responsive communication and professional support.

QualificationsQualifications:

• High school diploma or equivalent certification required.
• College coursework or equivalent training and experience preferred.
• Previous sales and/or customer service experience preferred.
• General knowledge of Microsoft Word, Outlook, and Excel required.

Requirements:

• Signed confidentiality agreement (completed during onboarding)