Quotations & Billing Specialist - Hybrid

America Fujikura Ltd.; South Carolina; Híbrido; USD 36.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible time off policy

401K Company match

Professional development, training, &

Excellent medical, dental, vision, and

Life insurance

Descripción de la vacante

America Fujikura Ltd. in Duncan, SC is seeking a Customer Service Representative III to support quoting, order management, and sales support for Market Customer Account Representatives.

Under the direct supervision of a Customer Experience Manager, you will manage pricing updates, process returns, and generate invoices. You will maintain pricing records in Salesforce, handle RFQs, prepare quotations with stakeholders, and monitor quotes with timely follow-ups, while following AFL policies and

Formación

• 1–3 years of customer service/account management experience preferred.
• Intermediate user of MS Office required.
• Experience with Oracle and/or CRM software preferred.

Responsabilidades

• Manage purchase order revisions, including updates to pricing, quantities and shipping details.
• Process returns (RMAs), credits, and rebills to ensure accurate financial adjustments.
• Generate and issue manual invoices as needed, including for specialty transactions.
• Retrieve and distribute essential documents such as packing slips and invoices.
• Maintain accurate pricing records in Salesforce, including blanket pricing updates.
• Monitor and manage un-booked orders, ensuring timely processing and resolution.
• Oversee customer inquiries and requests from designated inboxes and external portals.
• Process specialized billing transactions.
• Support the quoting process by reviewing RFQs, identifying products, and coordinating pricing and lead times with internal business units.
• Prepare comprehensive and accurate quotations in collaboration with key stakeholders.
• Maintain visibility on quotes and ensure timely follow-up while adhering to turnaround times.
• Communicate delays or status updates to internal teams to ensure alignment on outstanding tasks.

Conocimientos

Customer service

Account management

Interpersonal skills

Initiative

Multi tasking

Team player

Detail oriented

Educación

High School Diploma or equivalent

Herramientas

MS Office

Oracle

CRM software

Descripción del empleo

America Fujikura Ltd. in Duncan, SC is seeking a Customer Service Representative III to support quoting, order management, and sales support for Market Customer Account Representatives.

Under the direct supervision of a Customer Experience Manager, you will manage pricing updates, process returns, and generate invoices. You will maintain pricing records in Salesforce, handle RFQs, prepare quotations with stakeholders, and monitor quotes with timely follow-ups, while following AFL policies and